South Coast Toyota Auto Repair Service

excellent service

Excellent customer service will definitely be back!

Ana, thank you for the great service. My Land Cruiser was done sooner than expected. I would highly recommend Ana and South Coast Toyota. It was truly a great experience!

I will look forward to filling out your survey for both my experience with Francisco Cerda and South Coast Toyota.

Swift, Straight forward, excellent service.

Dishonest rep,

She was great! Very friendly and made me feel welcome

Ray was very kind, professional, and informative during my visit today! I appreciated him providing me all the information I needed for my car today and future services that I needed. 10/10!

Ray always provides excellent and timely service.

Ana was great as usual!

Francisco was professional efficient and helpful throughout the entire process.

Satisfied with service…

Richard Misa really knew his stuff. It was a pleasure. THANK YOU

I appreciated the good and quick oil change, i appreciate the service from Mr. Misa.

I really like to thank Eric Rodriguez for going above and beyond to expedite the process and for his outstanding communication. I’ll like to request his assistance next time I’m visiting.

I think the service was great. The only thing I would recommend has less to do with Toyota, if someone is spending quite a bit of money… maybe a mid-high level carwash would be a nice thing for the customer. Just a thought

I came in today for service on my 2020 Prius Prime after dealing with a recurring 12V battery issue. Ray was my service advisor and I have mixed feedback. On the positive side, Ray was clear and upfront about the diagnostic process. He explained that a parasitic draw test would be a $225 diagnostic charge separate from regular service, and walked me through the logical sequence: start with the battery load test included in the minor service, then escalate to the draw test if the battery itself checked out. That’s a reasonable approach and I appreciated him not pushing the more expensive diagnostic before ruling out the simpler explanation. The battery testing process itself was thorough — they recharged it on their Toyota charger and retested, which is exactly what should be done. The result came back clearly: state of health low, battery failing. I left with a printed test result that I can use for a warranty claim with the original installer. My one significant criticism: at no point during the visit was I told about any of the current service specials. I only learned about them by searching the South Coast Toyota website on my own while waiting. As it turned out, the Minor Service I was already getting had a discounted special listed online, and there were multiple other relevant promotions (synthetic oil change discount, fluid specials, even a $15 Uber voucher for customers waiting on service). None of these were mentioned. A customer paying for service shouldn’t have to hunt down the dealership’s own published discounts — these should be offered proactively, especially to repeat customers. Overall, the diagnostic work was solid and I trust the results. But the lack of transparency around current promotions left a sour note on what was otherwise a competent visit. Easy fix going forward — just tell customers what’s available.

Ray is amazing every time I come in he is so nice and so genuine and very professional.

Francisco was so helpful. I was pleasantly surprised by the great service . Not only Francisco but all employees were friendly, smoking and attentive to my needs. It was a pleasure going to your dealership. I had bought my 2005 Toyota Corolla over 20 years ago at South Coast. I usually don't like going to dealerships but I am glad I stopped in for a question and they quickly accommodated me by offering to do my first 5000 mile maintenance Francisco guaranteed me a quick in and out and he kept his promise. It was a real pleasure working with Francisco and your whole dealership

Frank was very helpful. He provided us as a courtesy car and sought to find the best price for the repairs that we needed.