Stephanie Santiago was extremely helpful, understanding, and professional throughout the entire process. She went out of her way to help me get a loaner vehicle while my car was being serviced, which made a big difference for me and made the situation much easier. She also did a great job keeping me updated and consistently communicated with me so I always knew what was going on with my vehicle. I really appreciated her patience, support, and the effort she put into making sure everything was taken care of. Overall, she provided excellent customer service and made the experience smooth and stress-free.
3/14/2026
Soren D. VERIFIED CUSTOMER
All good! Eric was excellent!
3/14/2026
Ariana C. VERIFIED CUSTOMER
Made it simple thank you so much for your help !
3/13/2026
Charles F. VERIFIED CUSTOMER
Stephanie was excellent
The service took 3 hours however
Stephanie apologized but I find it unacceptable
And at over $800 !
3/13/2026
Jason S. VERIFIED CUSTOMER
Excellent service Stephanie!
3/13/2026
Ross H. VERIFIED CUSTOMER
I am happy with the way I was treated by Ray. He was considerate and explained things carefully, I was disappointed that the team could not fix the problem of the backup camera going blank. If Toyota cannot fix it then who do I turn to?
Again, Ray was great. The problem was not fixed.
3/13/2026
Adriana R. VERIFIED CUSTOMER
Ray was very pleasant and thorough. I was able to drop off my car quickly and he explained exactly what would be done and what to expect.
3/13/2026
Cassiel C. VERIFIED CUSTOMER
Mr. Misa provided excellent service. He pointed out maintenance that my car was overdue for, and answered all of my questions. Thank you so much, Richie!
3/12/2026
Cheryl H. VERIFIED CUSTOMER
Great Service----!!!!!----????---????
3/12/2026
Morgan N. VERIFIED CUSTOMER
Great service!
3/12/2026
Kathleen G. VERIFIED CUSTOMER
Ray was great. Good sense of humor, up front with services and pricing. He really laughed when I said my car will be ready in 45min. Turns out, he made sure my car was ready in 45min. We'll done. Thank you.
3/12/2026
Anthony A. VERIFIED CUSTOMER
I was greeted and helped right away. Frank was very helpful and quick on getting me in and out the dealership.
3/12/2026
Frances S. VERIFIED CUSTOMER
Stephanie is a super professional. She is aware of customer needs and has always been kind, clear and considerate. She provides progress reports when our car is in for service and we are in the Toyota waiting room. She provides articulate paperwork and explains costs clearly. She is one of the most reliable and aware professional we have ever dealt with. She is why we keep coming back to Toyota of Costa Mesa???????? Thank you, Customer Centered Dealership.
3/11/2026
Doug K. VERIFIED CUSTOMER
Very personable and attentive not overbearing. She did a great job
3/11/2026
Sara H. VERIFIED CUSTOMER
Ana was very kind, professional, and quick. My experience was really good and I will continue to get my car serviced at south coast Toyota.
3/11/2026
Kennette K. VERIFIED CUSTOMER
I was really impressed with Stephanie. While waiting for my car to be finished I watched her interact with an older couple in the waiting area. She was patient, friendly and respectful to them as they tried to comprehend what they were being told about their car.
I was a bit confused- the evaluation forms for my car contradicted each other. The initial inspection form said I needed the engine filter replaced, but the service paperwork said the engine filter was only “slightly dirty”.
3/11/2026
Ricardo V. VERIFIED CUSTOMER
Very good job Stephanie had me in an out and answer all my questions.
3/11/2026
Ryan N. VERIFIED CUSTOMER
Bought a new Toyota Land Cruiser and it's been having some issues. I took it to another Toyota dealership and was told everything was fine. I decided to bring it to south coast Toyota and they were able to properly diagnose my car and fix it. I worked with Stephanie Santiago, and i thought she did an amazing job. She listened to my multiple concerns, asked clarifying details to ensure that she could address my issues. When my Toyota was ready we discussed all the issues and how they were resolved in great detail!
Definitely will be coming here for service even though it’s further for me!