Raymond was great at following up regarding my car status, informative, and friendly.
3/1/2026
Marleen G. VERIFIED CUSTOMER
I received a text stating my vehicle was ready, however when I arrived to pick it up, the cashier told me she had not received my paperwork yet. I waited 15 minutes and still nothing. I walked over to Ana’s desk personally to see what the hold up was. As I went in to talk to her I noticed she was on a phone call completely unrelated to work, very unprofessional! I asked her what was the hold up on my car and she acted like she knew nothing. I gave her my name yet again and she finally provided the cashier with my “paperwork”. Had I not walked over to her desk I would have been waiting even longer. When I receive a text stating my car is ready for pickup, I expect an easy process to get my car back, however that was not the case.
3/1/2026
Paul B. VERIFIED CUSTOMER
Thanks guys I don’t know what I would have done without you, Toyota has always been there for me.
3/1/2026
Minh N. VERIFIED CUSTOMER
My experience as a first time customer with Richer Misa was amazing, hes very informative of all of my questions about my car for a Recall, welcoming and friendly. I would like to work with him again for the next checkup/ Recall.
2/28/2026
Evan S. VERIFIED CUSTOMER
Richer was terrific. He was extremely helpful and explained everything very clearly. And, my car is working great now. Excellent customer service.
2/28/2026
Jose C. VERIFIED CUSTOMER
I’m glad that Stephanie was my service advisor. She made it so easy and did notify me when my vehicle service was complete.
2/28/2026
Richard A. VERIFIED CUSTOMER
Great service! Ray C. Was professional and courteous. He explained the process well and answered all my questions.
2/28/2026
Christina B. VERIFIED CUSTOMER
This was my first time at your dealership I had checked pricing of oil changes with other dealerships and yours was comparable. But, when Ray gave me the total it was s40 dollars more. I told him I pre checked pricing and that was not correct. He responded “oh do you have a coupon”. Society already doesn’t trust dealerships and this confirms it. Why not just give the best pricing tell the customer you have a promotion make us feel special, I walked away thinking “these people can’t be trusted” Also I may look Hispanic but I’m not and can’t speak Spanish the two guys who took my ticket and gave me my car kept speaking to me in Spanish I have no idea what they were saying maybe ask them to ask the customer if they speak Spanish before they start to have a conversation.
2/27/2026
Steven P. VERIFIED CUSTOMER
Eric was very kind, conscientious, diplomatic and focused toward his objective, he is a valued resource in your company!
2/27/2026
Francisco C. VERIFIED CUSTOMER
All good.
2/27/2026
Emil T. VERIFIED CUSTOMER
Thanks
2/27/2026
Sandra P. VERIFIED CUSTOMER
Always great service good communication from service mgrs and its always fast and efficient
2/27/2026
Steve C. VERIFIED CUSTOMER
Ray was fantastic! 5 star man!!!
2/27/2026
Lei T. VERIFIED CUSTOMER
Ana Ochoa provided an excellent service experience. She was professional, responsive, and kept me well-informed throughout the entire process. Everything was handled efficiently and smoothly, and I truly appreciate her attention to detail and commitment to customer satisfaction.
2/27/2026
Jackson W. VERIFIED CUSTOMER
Anna was great. Unfortunate the reason I had to bring the truck in and wait 3 hrs was because of a paper oil catch cup a mechanic mistakenly left in the engine compartment following an oil change the day before and it took three hours to diagnose and remove the paper cup. Anna generously offered to wave service fees on my next regularly scheduled oil change. Many thanks!
2/26/2026
Mark W. VERIFIED CUSTOMER
Anna is amazing!! She is super efficient, friendly, and accommodating. I know I can trust her when I come in for service.
2/26/2026
Andrew M. VERIFIED CUSTOMER
Took 80 minutes for a 5k maintenance light- tire rotation, etc.
made an appointment and it still took that long.
2/26/2026
Angelica F. VERIFIED CUSTOMER
Stephanie was great! Super communicative and helpful with the fixing of my car and explaining the issues.
2/26/2026
Adrian L. VERIFIED CUSTOMER
Rep mentioned that it would be no cost for the engine filter and end up paying $57 dollars and i guess now they dont even do a complementary wash no more i can see why but never again