South Coast Toyota Auto Repair Service

Eric was polite, attentive & thorough. Thank you!

Best service! Thanks to Francisco my experience was amazing ! 10/10

Great service

Ana did a great job explaining our 16 year old Venza and what work was needed. She made me feel like she was advocating for me. Somewhat refreshing.

Eric went above and beyond for us. He knew exactly what we needed and was willing to help us. I am definitely going back to him

I'm tired of tired of the upsell and the repeated requests of South Coast Toyota to purchase my car (and sell me a new one). Trying to sell a package of subsequent service is a desperate effort to retain customers. Trying to buy my car each time I get service is annoying to the point of harassment. KNOCK IT OFF! Your waiting room is dismal and uncomfortable. Your price for an oil change and tire rotation is much higher than at my service station. The one thing that used to make the experience pleasant was that you washed my car after servicing it and I got a clean car back. Now you do not. There was nothing pleasant about this service experience and no reason to keep coming back. SOUTH COAST TOYOTA service ****. I am done with you folks.

He had 5 star service

Eric was very nice and professional as well as very thorough!

Service is always quick!

Always great service at South Coast! Keep it up!

I want to start by recognizing the gentleman at the entrance who greets customers and directs them where to park. He was extremely kind, welcoming, and had a great attitude. His smile and professionalism created a very good first impression. Unfortunately, the rest of my experience during my last visit was disappointing. I brought my car in last Thursday around 4:50 PM for regular service. Because of my work schedule, late afternoon is the only time that is convenient for me, and I understand that it is close to closing time for the staff. Even so, I still expected the standard level of service that normally comes with a Toyota dealership. Usually when I arrive, the service advisor asks about the reason for the visit, checks if there is anything specific I want inspected, takes photos of the vehicle, and reviews the car’s information with me. This time none of that happened. The advisor simply asked if I was there for an oil change, told me to wait inside, and that was it. About 20 minutes later I was told the car was ready, which immediately seemed unusual because the inspection alone usually takes longer. I was then informed that my tires were low and because of that they did not perform the tire rotation. What was frustrating is that nobody called or asked me how I wanted to proceed. In the past, the service team would always contact me and say something like, “Your tires are worn, would you like to replace them today or come back another day?” This time there was no communication at all — they simply decided not to do the work. I was also planning to replace the battery during this visit because on my previous service they told me it would soon need replacement. This time the battery was not mentioned at all, and it wasn’t even noted in the report. That makes me wonder if it was actually checked this time. Another small detail that made the experience feel rushed is that they didn’t even update the next-service sticker on the windshield, which they normally do. When I asked the advisor if he could print previous service reports so I could verify my records, I was told he could not do it. The response was very abrupt and not particularly friendly, which added to the frustration. The reason many of us choose to take our cars to a Toyota dealership is because we trust the professionalism and the quality of the service. If the experience is going to feel rushed and incomplete, people might just go to a local mechanic instead. I completely understand that the staff wants to finish their day and go home, but customers still expect their vehicles to be properly inspected and serviced. Communication and attention to detail make a big difference. I hope this feedback helps improve the service process, because Toyota dealerships usually set a high standard and I would like to continue trusting this location with my vehicle.

Good service

Great and helpful service.

Outstanding customer service

Frank has always been very hey and a great asset to your company please recognize him for his outstanding service

Francisco went above and beyond in his service.

Eric was fantastic to work with. Professional and knowledgeable but yet also friendly :)

I had my first maintenance done for my Prius at this dealership! Ana, who took care of me, was very kind and explained everything clearly. Since I’m from Japan and not very familiar with technical English, it was a huge help. Please make sure she’s well recognized — she’s a real treasure at South Coast Toyota. I’m looking forward to my next 10,000-mile maintenance as well!

Ana was very helpful and professional.

He was very helpful with my questions and concerns. I had a great experience at south coast Toyota