I scheduled to come in at 7:45am because the person who reached out about the service told me the shuttle service began at 8am. After dropping my car I was told the shuttle wouldn’t be back for another 20-25 min because it starts at 7:30am. Unfortunately this wouldn’t work for me because I needed to be at work much sooner than in another 45min-hour, so I had to call a Lyft. Completely unnecessary because I could have easily come in earlier if the original shuttle info had been correct.
2/27/2025
Auto H. VERIFIED CUSTOMER
Great service fast and prompt!
2/27/2025
Donnie A. VERIFIED CUSTOMER
Thank you ???? See you next service
2/27/2025
Will C. VERIFIED CUSTOMER
We had ordered two key fobs. One was delivered, the other on back order being shipped. It has been two weeks, no phone calls, texts or information on the second fob. It is expensive and my guess is that since I paid for it, it it lost in the system without anyone caring
2/26/2025
Doreen A. VERIFIED CUSTOMER
I was happy that they were able to repair the recall problem in the same day. I was a lil disappointed that they didn't give it a quick wash after.
2/26/2025
Kirk J. VERIFIED CUSTOMER
Ana is fantastic. She is the best customer service manager I’ve ever experienced. She is kind, thorough, helpful, knowledgable, and positive. I would hire her in a second if she was ever available.
2/26/2025
Julie S. VERIFIED CUSTOMER
Ray was professional and personable. He listened to my comments and presented probable outcomes clearly and cheerfully. He offered transportation, which was too long a wait for me to utilize.
Also, Ryan, who called to get my car in for service under warranty, was excellent. We talked about getting the right timing for the appointment, moving from Friday, to Monday, to finally Tuesday for maximum efficiency/time for the appointment.
He was right on, as was Raymond- the car was serviced, multi-point, within 2 hours.
Excellent service providers.
2/26/2025
Anthony C. VERIFIED CUSTOMER
John was great and communicative with the needs of my car. He also helped prioritize the repair requirements. He is also friendly and professional.
2/26/2025
Jeremy G. VERIFIED CUSTOMER
Went to get an oil change and patch a tire due to a nail. I was called back stating they could not do the job due to not having the wheel lock to do it. After going to get the car back, one of the valet guys that gets the car said he could check if he could find the size I need. He said yes and brought out a box and found the correct one. Furthermore he took me to the parts section and what do you know the wheel lock is in stock. So it makes me wonder why the patch repair could not have been done if you guys have the tools to take off my tires. Instead I was met with we can’t do it because you you don’t have the wheel lock key.
2/26/2025
David E. VERIFIED CUSTOMER
Very responsive and cared! Seemed to care more about my needs as opposed to other service technicians i have worked with. Would prefer to work with Raymond going forward.
2/26/2025
Philip H. VERIFIED CUSTOMER
Really appreciate the outstanding service Ana Ochoa and the South Coast Toyota provide in servicing the customers vehicles.
2/26/2025
Candice W. VERIFIED CUSTOMER
Raymond was professional and personable. We discussed the service details and cost. I also appreciated how quickly it was completed so I could get on with my afternoon.
Thank you!
2/25/2025
Jennifer Y. VERIFIED CUSTOMER
The staff was all very nice and efficient. I wish you guys still offered the car wash with service.
2/25/2025
Dina L. VERIFIED CUSTOMER
Excellent service from John.
2/25/2025
Sarah/Nick R. VERIFIED CUSTOMER
Top level of high quality service
We are just a bit Desapointed
With No complimentary car wash any longer
2/25/2025
Maya N. VERIFIED CUSTOMER
He made things clear with me and was very polite I did feel very comfortable taking my car in today. I was very in pleasant with my last visit and hesitant to go back to the shop but I’m glad I did today. Informations he gave me about my car today was very easy to understand and he gave me options as well. I’m very happy with the whole service he gave me today. I will come back, thank you.
2/25/2025
Rafael S. VERIFIED CUSTOMER
Ana was amazing. She really delivered in her customer service and I will definitely be back. Thank you Ana.
2/25/2025
Sandra J. VERIFIED CUSTOMER
We were happy with the service and it was done quickly. There was some recommended service for the future but we were pressed for time. Thank you and we will be back.
2/25/2025
Tonita L. VERIFIED CUSTOMER
Ana handled my service repair IMMEDIATELY. It was a simple fix and within minutes I was on my way home. A VERY HAPPY CUSTOMER!!
2/25/2025
Carol A. VERIFIED CUSTOMER
I think I need help pairing the dash cam with the app as I tried many times and the app said it was not connected