South Coast Toyota Auto Repair Service

Richer was a great help!

Thanks for the help, service was great as always.

Job well done I could have been a little more happy with a ca wash

I’m following up again on my Tundra TRD Pro brake repair, and I want to be very clear about how frustrated I am with how this has been handled. I first brought up the brake vibration issue on September 10, 2024, and was told everything looked fine — despite no proper test drive being done. When I returned in April 2025, the issue again wasn’t taken seriously until I insisted the vehicle be driven under the right conditions. On April 3, 2025, I was told the brake repairs would be covered under warranty. Then, on April 4, I received a message saying the vehicle was “all serviced and ready” — even though the brake pads still hadn’t been replaced. I followed up again on April 14, and was told the parts were on backorder. Now going into the third week, nothing has been resolved. I’ve repeatedly asked whether your team has contacted other dealerships or suppliers, and no one has confirmed that you’ve made any effort to do so. That should have been the first step. While I will come pick up the truck, I’m extremely upset about the delay and especially the risk of rotor damage from continuing to drive it in this condition. I drive a steep downhill route twice a day, every day, and reported this issue over half a year ago. If this delay causes further damage, I expect Toyota to take full responsibility under warranty. Please provide clear answers: 1. Have you contacted other dealerships or parts distributors to locate the brake pads? 2. When exactly are the parts expected to arrive? 3. If rotor damage occurs while I continue driving, will that also be covered under warranty? I’d like a specific and detailed response — not a generic update. Thank you, Nicole G

Working with Richie and South Coast Toyota has been the most pleasant, transparent, and straightforward experiences of my car-owning life. I appreciate the constant updates and general vibe I get from everyone in the service department. I'll be happily coming back as long as life keeps me in Orange County.

He was nice

Francisco is always friendly, patient and understanding. He is excellent at his job and goes above and beyond with excellent service.

Great service

Excellent job! Was in an out in no time!!

While checking the car in was ok, getting the car afterwards wasn't a smooth process. After paying, I gave the ticket to one of the staff members. About 5 min later, someone else comes wanting to look at my paperwork. He then tells me to wait about 2 feet further away around the corner. The first staff member then comes to ask me where my car is and I said I don't know, I'm just told to wait. She then says omg you don't know? Has it gone missing? You think someone took it? While it might have been a joke, it's highly inappropriate after waiting over 3 hours.

As usual I was treated with respect, professionalism and efficiency

Only question is if my tires were rotated? It was mentioned on the service ticket.

I did share I was surprised at the fading of the color of driver’s seat. My last car I had for six years and it didn’t fade that much. This car is only two years old.

Excellent service from Christian **** Miranda

Stephanie is the best!

A lot of help, thank you!

Ana is the absolute best! Always take good care of me and explains everything where I understand!

Very good experience, Christian was very helpful and everyone there was very welcoming.

Excellent and fast service. Very kind people. Thanks.

Loved Francisco & his customer service was wonderful. Very disappointed to hear that Toyota has discontinued the complimentary car wash with service. Lexus, BMW & Mercedes, et. al., still continues their complimentary car washes. Please bring it back! Customers deserve this small appreciation!