Charlotte is customer oriented and provided information to ensure the safety of the customer.
2/11/2025
Lexie G. VERIFIED CUSTOMER
Everyone was great especially the guy who came and picked up the car. He was super nice!!!! Highly recommend yall!!! Great service…..we will be back.
2/11/2025
Patrick L. VERIFIED CUSTOMER
I cannot say enough great things about Tammy. She walked me through this entire process and was absolutely incredible to work with. Discussing with her about the appointment, setting everything up and discussing with her when she picked up my vehicle and when she brought it back, she was the epitome of professionalism and I could not thank her enough for how she made everything Perfect. Thank you
2/11/2025
Jeanne Marie. VERIFIED CUSTOMER
I am still a little confused because my manual indicated that the tire kit fix was not a permanent one. But I was assured I could drive normally on what, I thought, was a temporary fix. I hope that’s true!
2/11/2025
Linda H. VERIFIED CUSTOMER
Excellent customer service
2/11/2025
Ryan F. VERIFIED CUSTOMER
2hr wait for brake diagnostic
The $12 shop supplies charge should be incorporated into the $75 brake diagnostic charge. Nothing was repaired.
2/11/2025
Mike K. VERIFIED CUSTOMER
Lilly was very good, I brought my 2016 Tacoma in for paint warranty/recall , it was painted, pretty good job. Found tape and sand paper in bed of truck, sanding dust throughout truck, something smeared over interior door panels, some doors seemed to have been rubbed out and some didn’t, you could tell when it was raining, doors that were rubbed out would “repel water” the others wouldn’t, found seat covers piled up in back seat, snow brush was put under rear seats .i now hear wind noise while driving from doors. But my truck was washed( I’m told it would be done after every service but isn’t along with fluids being topped off. )
2/11/2025
Darryl F. VERIFIED CUSTOMER
Good service
2/11/2025
Amelia C. VERIFIED CUSTOMER
Matt was very helpful with everything I needed to get my car back on the road! Thank you!
2/11/2025
Billy H. VERIFIED CUSTOMER
The multi point inspection report had very little information that had been checked
2/9/2025
Patrick Tmmk. VERIFIED CUSTOMER
The check engine light came on again this morning the 2nd time I drove it since you dropped it off . This is a $80000 Sequoia with 1500 miles it should not have had to go to service twice already with check engine light.
2/9/2025
Nicholas M. VERIFIED CUSTOMER
Vehicle is making a thumping noise now at 30 mph and higher. How to make another appointment for a 45 min trip to dealer
2/9/2025
Rusty G. VERIFIED CUSTOMER
Internet was down, but the Toyota South team members did well to compensate and maintain performance levels.
2/8/2025
Barbara C. VERIFIED CUSTOMER
Yes
2/8/2025
Terri G. VERIFIED CUSTOMER
Stopped in for a routine tire rotation. It had been raining and more rain expected. My car was in serious need of a wash from recent snows and salt but my budget didn't allow for a $15-$20 carwash and it's still too cold for the home wash. I was pleasantly surprised Toyota washed my car without me asking. THANK YOU!! Saved me $15-20! Car washes are SO expensive now!!! It's the little things in life!
2/8/2025
Jeffrey-Tmmk W. VERIFIED CUSTOMER
Thank you for the excellent customer service.
2/8/2025
Jodell Z. VERIFIED CUSTOMER
Matt was great!
2/8/2025
William T. VERIFIED CUSTOMER
Service was completed in a timely manner. People there were kind and friendly!