Oil cap was not put back on after oil change. Car was running rough from the time I pulled out. I thought it was just cycling new oil and would resolve. Continued running rough/loudly. Smelled burning oil, opened hood to a mess. Oil cap was found just above hood latch, which makes me think it was never even put back on. This could’ve started a fire and destroyed my car. I will be contacting the dealership/service center immediately.
5/22/2025
Randy S. VERIFIED CUSTOMER
Courtney was great as always!
5/22/2025
Richard D. VERIFIED CUSTOMER
You have a superb service department with courteous friendly staff backed by competent mechanics that get the work done correctly and timely. It is the people that you have on your team.
5/21/2025
Nancy S. VERIFIED CUSTOMER
You take care of the little things as well. Thank you!
5/21/2025
Bradley W. VERIFIED CUSTOMER
Sara was awesome today. They did everything I asked.
5/20/2025
William B. VERIFIED CUSTOMER
All good with me.
5/20/2025
Florence D. VERIFIED CUSTOMER
At my age and how little I drive a trade in is not necessary. Thank you I
Appreciate the offer. Thank you for the short wait
5/20/2025
June Y. VERIFIED CUSTOMER
The work was done fast, everyone was so nice and done right thank you so much. Everything was explained so well I never had any questions about what was being done.
5/20/2025
Curran M. VERIFIED CUSTOMER
I dropped my car off at 1p. I received a call regarding the wobble that I wrote up. My rotors would have to be re-surfaced. I said send it. I heard nothing back after that. I tried to call at 6:15, realized the shop was closed. Got a ride from work to the dealership and realized no one was there. I then had to figure out a way to get back home to Kalamazoo without a vehicle. I figured it out though. I would expect that if I wasn't going to be receiving my vehicle back before closing time, someone would have reached out to make other arrangements. I also understand $hIt happens, but it still wasn't cool. On a positive note, I was pleasantly surprised the rotor re-surfacing was covered under warranty and wasn't overlooked.
5/20/2025
Penny W. VERIFIED CUSTOMER
Courtney was SUPER great to work with!!
5/20/2025
Ellen G. VERIFIED CUSTOMER
I was pleased with my ‘certified used Toyota’ promise (Toyoguard) that I received when I purchased the car in South Carolina, and how I can go to virtually any Toyota dealership (Battle Creek, MI) and have it honored. Sunshine Toyota treated me well!
5/19/2025
Bryan A. VERIFIED CUSTOMER
Lower the price of an oil change, as it was almost $20 more than my last oil change back in July, 2024. I travel 70 miles one way to have.my vehicle service at Sunshine. Please help me out by lowering the cost. Thank you. -Bryan
5/18/2025
Robert S. VERIFIED CUSTOMER
Courtney always does an excellent job!
5/18/2025
Jennifer N. VERIFIED CUSTOMER
I really appreciated the offer of the loaner car.
5/17/2025
Sallyann C. VERIFIED CUSTOMER
I dropped my car off for a repair, when I called to check on it to see if it was fixed and ready for pick up I was assured that it was all set to go. When I came to pick it up, the repair was not fixed and I will have to come back for another visit. I’m very disappointed in the customer service that Sunshine Toyota service department has provided after purchasing a vehicle from them.
5/17/2025
Sarah S. VERIFIED CUSTOMER
The team got us in even though my online reservation wasn’t showing in the system. My young son loves to sit in your waiting room and have some chips and a rootbeer. He always asks when we are going to take our trip to the car dealership:)
5/17/2025
Jacqueline Y. VERIFIED CUSTOMER
????
5/17/2025
Jason F. VERIFIED CUSTOMER
Sara was great, have yet to have a bad experience here!
5/16/2025
June Y. VERIFIED CUSTOMER
She knew her stuff and made me feel at home
5/16/2025
Robert M. VERIFIED CUSTOMER
Was able to get in quickly for repair. Awesome diagnosis and repaired quickly.