Wesley was great about keeping us informed! We were very pleased with always being able to get updates from him.
1/7/2026
Marvin A. VERIFIED CUSTOMER
VERY PLEASED! Vanessa is the best!
1/7/2026
Linda G. VERIFIED CUSTOMER
Akins employees are the best
1/7/2026
Stephanie B. VERIFIED CUSTOMER
When I called to make the appointment and explain what I wanted done i was mislead until I arrived at the dealership.
1/7/2026
James F. VERIFIED CUSTOMER
Michael **** was great. Very professional and a great person to interact with on my first visit! Work was done in a timely manner and I was given a discount on service quoted which is ALWAYS a great surprise. The staff inside the waiting area were also very nice. I’ll definitely be back when I require service on my 2021 Jeep Cherokee.
1/6/2026
Edward F. VERIFIED CUSTOMER
Fast, efficient and thorough service. Every time.
1/6/2026
Edwin V. VERIFIED CUSTOMER
I had a 10.00 off next service that was not honored even after showing and forwarding the email to service advisor no explanation was offered as to why this was not honored
1/6/2026
Phillip C. VERIFIED CUSTOMER
Mike was an extremely big help and made my whole experience amazing would 100% request him next time I come back.
1/6/2026
Kelvin L. VERIFIED CUSTOMER
Always a pleasure to leave my vehicle with Akins
1/6/2026
Devin J. VERIFIED CUSTOMER
Im always treated like close family.
1/6/2026
United Rentals. VERIFIED CUSTOMER
Thank you. Service was great
1/6/2026
Kathy S. VERIFIED CUSTOMER
Great job thanks
1/5/2026
Lawton R. VERIFIED CUSTOMER
Great communication and service
1/4/2026
Danny D. VERIFIED CUSTOMER
Everything went well and I am grateful for how I was taken care of!
1/4/2026
Andy T. VERIFIED CUSTOMER
I dropped my Raptor at 7:30 Monday morning I never heard from my service advisor I finally called the service department Friday morning trying to find out the status of my truck and why I had not been contacted. They said my advisor was out sick I asked why there was no backup to cover his workload and keep customers up to date on their vehicle they said the backup was also out sick. You guys really dropped the ball I am willing to bet other valued customers were left in the dark as I was. I wound up working with Katy on Friday she got my truck repaired right away as the parts had arrived I was able to pick it up within a few hours of speaking to her.i really think you need to review your procedures regarding absent employees because the lack of communication really made you look bad to me and most likely other customers this week. If you check your records I have multiple ford vehicles that I have been bringing to you for years I will continue to be a loyal customer. I hope my input will promp you to review you policies and procedures to insure this does not happen again.
1/4/2026
Frances P. VERIFIED CUSTOMER
Ashton did a fabulous job of keeping me updated and taking care of my vehicle. I appreciate his excellent service and kind and courteous demeanor. Thank you once again Aiken Ford and Ashton!