Erica did a great job communicating the progress of my repair with me and
Did it quicker than expected. She went above and beyond what was expected
I will be calling her for all of my future needs on my fleet of vehicles. I really like Aikins and the way y’all take care of your customers long after the sale.
10/26/2023
Sandra T. VERIFIED CUSTOMER
Very pleased. In only 45 minutes my car was ready. Tires rotated and oil and filter changed. Jonah was super. I love Akins. They are totally customer oriented.
10/26/2023
John O. VERIFIED CUSTOMER
They really worked with my schedule
10/26/2023
Robert B. VERIFIED CUSTOMER
I did a night drop. I got a phone call early in the morning by number I did not recognize so I did not answer it. My one suggestion to Ethan is to leave a message so that I know it is a legitimate phone call. Beyond that everything was great. I’m coming to you guys since 2007.
10/26/2023
Shannon H. VERIFIED CUSTOMER
Professional & friendly
10/26/2023
Russel W. VERIFIED CUSTOMER
Zach was very thorough in communicating and was very pleasant to deal with
10/26/2023
Anthony J. VERIFIED CUSTOMER
Everything went very smoothly, no problems or surprises. Lots of communication.
10/26/2023
Thomas C. VERIFIED CUSTOMER
Well done Ethan !
10/26/2023
Capital City. VERIFIED CUSTOMER
Had the vehicle 2 months , very poor communication,picked the truck up today and check engine light came on .Have done business with Aikin Ford for 30 years bought many trucks and cars This is the worst service I have ever had
10/25/2023
Pierre T. VERIFIED CUSTOMER
My advisor, Eric, was amazing and a great asset to Akins
10/25/2023
Cynthia P. VERIFIED CUSTOMER
I am so pleased with the entire experience! Your service department
kept us posted along the way as well. Professional friendly and timely!
I would recommend your service department and will most definitely
return for routine service and break downs.
I appreciate the opportunity to share my experience.
10/25/2023
James D. VERIFIED CUSTOMER
Ethan is great…always courteous, helpful, and completely professional!!!
10/25/2023
Jeffrey A. VERIFIED CUSTOMER
Thank you awesome job !
10/25/2023
Teresa M. VERIFIED CUSTOMER
I'm so appreciative that I bought my vehicle from Akins. I love my Ford Escape even though it's had more problems than I expected and has been in the Akins shop a lot. Every-time though, I have always been able to get a loaner vehicle better than mine. Mr. Akins understands that we're all busy and have things going on in our lives too. This time my expectations were more than met by getting the car repaired and just from me sending Josh Kern my service pro even when I requested an extra step and had my backup lite replaced and stayed in contact with me of the closest date for pick up and it was done much earlier than expected. The loaner/rental department for the dealership is above any I have ever used and I really appreciate that. Thanks to everyone at Akins for their assistance and support. Thank God for you all my experience has always been outstanding! Take care.
10/25/2023
Ronda P. VERIFIED CUSTOMER
Josh was very helpful with helping me get my car in and out of service! And helped me by getting door handles ordered and repaired under warranty! He explained the the parts were being ordered and would call asap when parts are in! Great customer service!
Ronda P
10/25/2023
Dillard N. VERIFIED CUSTOMER
Josh was very helpful. He was very friendly. I had no problems with Akins
10/25/2023
Jacob M. VERIFIED CUSTOMER
Service was excellent, I dropped off my vehicle and went to lunch by the time i came back my vehicle was ready to go. quick and easy check out i was extremely pleased to be in and out quickly.
10/25/2023
David P. VERIFIED CUSTOMER
She was a pleasure to work with. Very professional.
10/25/2023
Kenneth R. VERIFIED CUSTOMER
He let me know what was wrong with my car, kept me up with info and estimate for an upcoming car repair.