Jonah was exceptional. From the minute I drove up & he heard my car’s problem, he went to work on it until he found the problem , then took care of it. He was orthodox the 3 hour round trip. He is the height of you you look for in customer service. I will stay with Aiken on my servi
10/29/2023
Ellen P. VERIFIED CUSTOMER
He consulted with me when additional things were discovered during insoeaction and took care of items needed. Very polite and attentive.
10/29/2023
Jeffrey K. VERIFIED CUSTOMER
While the “Quick Change” service at Akins’ Ford is convenient, the increase in price during the time that we have owned this vehicle is baffling. Service costs for this car was around the $40 price point in 2016-2017. It’s now near $70. Sorry for the rant. Otherwise, great communication by the service writer. He made
Sure he understood what we needed.
10/29/2023
Judy S. VERIFIED CUSTOMER
Excellent service,friendly and professional
10/29/2023
Manya L. VERIFIED CUSTOMER
Everyone was very efficient & helpful! Juan is an asset to your team,! He gave me a ride to WalMart so I could buy a gift for my granddaughter. Wouldn’t have had time without his help! Thank you!
10/29/2023
Mark A. VERIFIED CUSTOMER
I'll be happy to participate in future surveys
10/28/2023
Velma K. VERIFIED CUSTOMER
Very nice work and great job
10/28/2023
Jay P. VERIFIED CUSTOMER
Josh was awesome! It was my first time at Akins and he was extremely helpful.
10/28/2023
Christopher S. VERIFIED CUSTOMER
It’s getting winter time and my tire air pressure was about 29-30. I wish y’all would have bumped them to 35. Other than that I have nothing bad to say.
10/28/2023
Emily G. VERIFIED CUSTOMER
Josh was so nice and very knowledgeable about all things service related! He was so helpful and even made sure I was able to get to my vehicle after closing time today. Love the Akins Ford service department!
10/28/2023
Shane F. VERIFIED CUSTOMER
Josh is the best! He made sure everything was done correctly and always communicates well. Your entire service department is great. Akins represents Fors in such a positive way.
10/28/2023
James R. VERIFIED CUSTOMER
I was quoted one price but charged more. Of course the guy said he didn’t say that price so I couldn’t prove it.
10/28/2023
Dickie H. VERIFIED CUSTOMER
We worked on a few problems that will need to be addressed and he was super understanding about how we may be able to get them done. Very attentive to my needs.
10/28/2023
William C. VERIFIED CUSTOMER
Charles was thorough and stayed in touch with me throughout the process that was very much appreciated
10/28/2023
Latonia H. VERIFIED CUSTOMER
The service was very good they were very nice and friendly and ready to go to work he said we'll take care of you and when we get finished we will call you and so they did and I was very pleased with them and I just want to say thank you Aiken Ford.
10/28/2023
Robert K. VERIFIED CUSTOMER
I believe I will have to deal with Josh every time I come in for service. He took care of my service like a boss great job.
10/28/2023
Gregory B. VERIFIED CUSTOMER
5 stars, More than pleased with my whole experience
10/28/2023
Carlis B. VERIFIED CUSTOMER
Great customer service! The technician, Mike, did a fantastic job and was very professional.
Akins Service is the best!
10/27/2023
Don S. VERIFIED CUSTOMER
She was nice and informative about the battery in my truck I feel as you trust her about your truck