I’m am otherwise pleased with the service. Erica and the crew are awesome to deal with. One of my hub covers on my right front wheel nearly fell off because one of the bolts weren’t tightened. The cover stayed on barely with the one bolt that was left which is amazing considering I didn’t catch it until I hit Kentucky about six hours away from home. No big deal. I’m just gonna replace the bolt.
3/12/2026
Steve R. VERIFIED CUSTOMER
Everything was done very professionally. Bobby did an excellent job. I was very pleased with the results.
3/12/2026
Arthur R. VERIFIED CUSTOMER
Ok
3/12/2026
John H. VERIFIED CUSTOMER
Everything went great! They came and got my vehicle took it back to the dealership did the work and had it returned by lunch. They kept me informed the entire process and will definitely be coming back! Thank you!
3/12/2026
Robert M. VERIFIED CUSTOMER
Brandon researched the problem and found the source of the issue. He did an excellent job of explaining the problem to me and helping me make the proper decision to resolve the situation.
3/12/2026
Sheila B. VERIFIED CUSTOMER
Vanessa went out of her way to make sure everything was taken care of and kept me informed! The car is running great.
3/12/2026
Tommy T. VERIFIED CUSTOMER
I really appreciate Akins Ford for providing trained and professional people like Melvin Knight who recently handled a warranty issue and then my first oil change on a new vehicle I purchased. All I had to do was let him know what I needed, and he handled the rest. All of this was handled in minimum time. Yes, my trust is with Akins because I can trust them fully for all of my vehicle needs.
3/12/2026
Jonathan W. VERIFIED CUSTOMER
Jonah, is very informative and helpful. Polite. Quick service! Thanks.
3/12/2026
Thomas P. VERIFIED CUSTOMER
Matthew was great at customer service not only for the truck repair and service, because but he also displayed warm humor. I appreciated both shuttle drivers. Yolanda was especially brightly cheerful. Made me laugh despite worrying about repair to be made. I was right not stop worrying because Matt took good care ensuring all went well.
3/12/2026
Jon G. VERIFIED CUSTOMER
Katie did a great job explaining what happened abd letting us know that they would drive it a long drive to be sure all was ok , very pleased with Katie and Vanessa who explained what happened to cause the problem
3/12/2026
Mark G. VERIFIED CUSTOMER
Wesley always does a great job.
3/12/2026
Tucker Capital. VERIFIED CUSTOMER
Great job as usual
3/11/2026
Mathew Potts. VERIFIED CUSTOMER
Talked with Bobby about the recalls on my auto. Told me that i will need to leave it there for 2 days. I beleive that he said that theyvwill provide an auto for that time. I will find out when I call to make the appointment to get 2 of the 3 recalls handled plus the leaking wiper hose repaired. Bobby was excellent
3/11/2026
1 Clear. VERIFIED CUSTOMER
Give her a raise
3/11/2026
Terry F. VERIFIED CUSTOMER
Well, taken care of didn't mind the wait I
Had
3/11/2026
Eric D. VERIFIED CUSTOMER
He kept me updated during the process.
3/11/2026
Joy C. VERIFIED CUSTOMER
Bobby Reese was so helpful and kind! Kept me updated through every step and was great with communication!
3/11/2026
Judy B. VERIFIED CUSTOMER
I still have same problem plus another error message. Wasted a lot of time for nothing, because was told nothing could be replicated.