Rudy was friendly and courteous and applied for my tire rebate for me. Yall do all of my service, keep up the great job.
6/9/2026
Alice W. VERIFIED CUSTOMER
As always, a great job
6/9/2026
Jason M. VERIFIED CUSTOMER
Very quick, courteous service. Kept me informed during the entire visit.
6/9/2026
Stephen W. VERIFIED CUSTOMER
Very good customer service and support. Very comfortable waiting area.
6/9/2026
James B. VERIFIED CUSTOMER
Excellent as always!
6/9/2026
Corinne W. VERIFIED CUSTOMER
I bought this blue for certified car with an additional extended warranty and brought it back a few days later after getting it checked out by a mechanic. A had a laundry list of things to be addresses and although my car was kept for 29 days, only one thing on the list was truly addressed. I was told by Chris that they would also replace the fuel pumps for my vehicle in addition to the timing chain and cam phasers. The fuel pumps were not replaced. I do know that a lot of the things on my list were minor, but now I’m driving this car around with a bad feeling and afraid that it’s gonna break down. I don’t like being told that something is going to be replaced and then it’s not. I didn’t really wanna fill out the survey because I know that Service advisor’s are graded on these surveys, but I felt it necessary to explain how I feel. I hope there’s not more wrong with my vehicle, but, I guess that’s why I have the warranty.
6/9/2026
Laquita D. VERIFIED CUSTOMER
I wouldn't use anyone else!!! They're always awesome ????
6/8/2026
Mark W. VERIFIED CUSTOMER
Mike was great. Friendly, professional and told me what to expect. We real fans of Akins Ford.
6/8/2026
Jahdae W. VERIFIED CUSTOMER
Mr. Gentry provided outstanding customer service. He maintained excellent communication throughout the repair process, kept me updated regularly, and advocated on my behalf to ensure CarMax followed through on their responsibilities. His professionalism, transparency, and commitment to customer satisfaction turned a potentially frustrating repair into a smooth and positive experience. I am extremely satisfied with the service I received and would gladly recommend him to others.
6/8/2026
Russell L. VERIFIED CUSTOMER
Thank you guys always like doing business with you guys
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6/8/2026
Anthony G. VERIFIED CUSTOMER
Brandon is a WONDERFUL REPRESENTATIVE for your company. He is VERY PERSONAL and VEEY PROFESSIONAL at his job. Always a pleasure to deal with him. I did joke with him I've seen him TOO MUCH LATELY. GREAT GUY.
6/8/2026
Cynthia E. VERIFIED CUSTOMER
Very quick
6/8/2026
Dean M. VERIFIED CUSTOMER
Wesley is wonderful and an asset to Akins Ford.
6/7/2026
Kolby H. VERIFIED CUSTOMER
Overall great service from start to finish. Got me in and out with a rental ready to go and kept me informed the every step with the warranty fix.
6/7/2026
Rebecca M. VERIFIED CUSTOMER
You were able to work me in and complete the service while I waited. Everyone was friendly and courteous. I worked on school work while I waited. When the truck was ready I was notified and had what was done on my truck explained before I left.
6/7/2026
Warren M. VERIFIED CUSTOMER
Rudy was great. Thank you for the excellent service
6/7/2026
Charles C. VERIFIED CUSTOMER
My daughter carried the car and she said everything was great
6/7/2026
George B. VERIFIED CUSTOMER
Ashton was very helpful and kept me updated with the service of my vehicle.
6/6/2026
Richard S. VERIFIED CUSTOMER
1st oil change for our new truck Atkins Ford is the best . All staff were very friendly and helpful when needed. Jamison Johnson always goes above and beyond. He helped us order some new stuff for our Ranger at Wild Willie’s. Very clean and professional.
6/6/2026
Gregory U. VERIFIED CUSTOMER
Matthew was professional and eager to be of service. I'll be reaching out for tires soon with his assistance. Thank you Matthew!!