Jaylynn was professional and helpful and provided excellent customer service
4/10/2026
G O. VERIFIED CUSTOMER
Akins Ford and their team did a great job on the alignment of my 2026 E450. Ashley was very professional and handled everything great. I am not real happy with Ford and the time it took me to get to Akin thru Ford Customer Service. I also do not understand why Ford was not responsible for the work that I thought would be under warranty with my unit only having 900 miles on it. Hats off to Akin for getting my problem straightened out.
4/10/2026
William G. VERIFIED CUSTOMER
Wesley was straightforward and get my truck back up and running a lot faster than I thought would happen. Well done from Service to rental.
4/10/2026
Robert B. VERIFIED CUSTOMER
Christian was knowledgeable and helpful with the service of my Expedition.
4/10/2026
James L. VERIFIED CUSTOMER
Kept me well informed during the maintenance process.
4/9/2026
Michael D. VERIFIED CUSTOMER
Great service always
4/9/2026
Anthony R. VERIFIED CUSTOMER
Truck is 12 years old thank you for the amazing service
4/9/2026
Bruce C. VERIFIED CUSTOMER
Brandon went above and beyond to ensure my two key fobs were properly programmed.
4/9/2026
Sonya D. VERIFIED CUSTOMER
First, thank you for compensating me for the delay. I arrives at your facility and was greeted well,unfortunately the wait was really long. My car was taken around 9:20 but was not returned till 11:30 around there. I asked 3 times how much longer the first time it was an hour after I arrived, but was not answered i believe truthfully. I believe someone forgot my car but after asking the first time I guess they realized they messed up. That would have been ok many cars were there for service just be truthful. Your facility is beautiful and very clean so waiting was not a big issue just it's uncomfortable right now for me to stay sitting long due to my recent knee replacement. I am grateful that I was compensated but hope my next oil change is quicker. Thank you yes I will be back hopefully I won't have a long wait..
4/9/2026
Jerry L. VERIFIED CUSTOMER
Exellent Service
4/9/2026
Michael R. VERIFIED CUSTOMER
Erica Roe is the greatest! She keeps me coming back to Akins Truck Center.
I would also like to thank the tech tat that worked on my vehicle and finished the job in a timely fashion.
4/9/2026
William D. VERIFIED CUSTOMER
Ms. Roe takes great care of my workvan when it's being repaired.
4/9/2026
Eric D. VERIFIED CUSTOMER
Very helpful and very nice people.
4/9/2026
Jason M. VERIFIED CUSTOMER
Mike **** is the best service advisor I have had the pleasure to work with. He is very courteous. He’s honest about cost and what can and can’t be done with my truck. By going the extra mile he found my road hazard warranty was still valid, saving me the cost of a new tire. I am extremely satisfied.
4/9/2026
Brian H. VERIFIED CUSTOMER
Everything was done on time and without issue.
4/8/2026
Joseph B. VERIFIED CUSTOMER
My whole experience with the service department was awesome .
4/8/2026
John C. VERIFIED CUSTOMER
Excellent help very nice
4/8/2026
Jeronda O. VERIFIED CUSTOMER
Speedy service!
4/8/2026
Rachel T. VERIFIED CUSTOMER
Thank you for fixing my car! Bobby kept me updated each step of the way and they fixed it in a timely manner.
4/8/2026
David P. VERIFIED CUSTOMER
Drive an hour to come here because I trust them. Never had a bad experience.