Miss Annie was such a pleasure to work with the complete time! Everyone was nice and professional as always, but Miss Annie continued to be so nice and pleasant always, smiling, always happy, always trying to do her job the best she could to help satisfy the customers needs! A+
12/24/2025
Elizabeth P. VERIFIED CUSTOMER
What is the point of an appointment when you still have to wait 1.5 hours for a tire rotation... someone needs to work on the schedule and respect people's time.
12/24/2025
Patsy P. VERIFIED CUSTOMER
Matthew helped me so much with my car today..he is very courteous & on top of his job..I give him a big ????????????????????????????????????!!!
12/24/2025
Trinesia B. VERIFIED CUSTOMER
Always experience great service.
12/24/2025
Theresa L. VERIFIED CUSTOMER
Matt will always be the best service representative at Lake Charles Toyota! He keeps his customers well informed on any changes and times! He very professional, polite and kind!
12/24/2025
Kathrine L. VERIFIED CUSTOMER
We was notified of a recall, and brought the vehicle in for scheduled maintenance and to have the recall addressed. The regular maintenance service was superb as usual, but they had to order parts for an existing recall. I think it would be more appropriate to keep parts to complete that kind of repair on had as it is a known safety issue and we left without the repair being made due to lack of parts.
12/24/2025
Tiffany B. VERIFIED CUSTOMER
The service was excellent timely and efficient!!!! Everyone was nice and greeted me upon arrival wishing me a Merry Christmas as I drove off!!!
12/24/2025
Anya E. VERIFIED CUSTOMER
Caly—whoops!! Clay is awesome! I wouldn’t want any other person guiding me on how to take care of my vehicle. He is top tier!!
12/24/2025
Robert B. VERIFIED CUSTOMER
Prompt and efficient service! Especially the text-message updates.
12/24/2025
Christine B. VERIFIED CUSTOMER
I was there for six and a half hours.
10:00 am arrival: "It'll couple hours. (Ugh, but let's do it since I'm going out of town and want my camera to work)
12:00 update: Good news! We have the part and it's under warranty. How long? About two hours. (Two hours more??? I thought I'd be done by now, not just getting started! UGH!)
2:00..... nada
3:15 (after I ask at service desk): oh, our tech had a couple quicker jobs come in, so he's knocking those out first. But you're next. (REALLY???? Did other jobs ahead of me????)
5:00 text: Your vehicle is almost ready.
I pulled out at 5:28
Thankfully I'm taking weight loss shots so I didn't starve to death.
They really shouldn't do other jobs first. I suspect that since I was a warranty job and wouldn't be paying, they were willing to make me aggravated.
12/24/2025
Robert E. VERIFIED CUSTOMER
Miss Andrea is extremely knowledgeable and helpful!
12/24/2025
Paula M. VERIFIED CUSTOMER
Another positive service visit. Thank you!
12/24/2025
Lurlene F. VERIFIED CUSTOMER
great people to deal with
12/23/2025
Quinton C. VERIFIED CUSTOMER
Matt and the service team have yet to disappoint, they’ve done a great job and I’m happy with the work they’ve done.
12/23/2025
Charles H. VERIFIED CUSTOMER
Barton represented the Toyota Service Department very well. Professional and courteous.
12/23/2025
Brandi F. VERIFIED CUSTOMER
Wonderful service! Wait wasn’t long and the snack bar is so nice! I will continue to do business here.
12/23/2025
Deborah C. VERIFIED CUSTOMER
Everything was done very well & quickly!
12/23/2025
Michelle P. VERIFIED CUSTOMER
My family trusts Matt. Period.
12/23/2025
Joann P. VERIFIED CUSTOMER
We appreciate the courtesy and professionalism exhibited by Matthew Hicks. He kept us updated in the process, and explained clearly what was done to repair our car.