Matt and the entire service team were great , efficient and helpful. I am very disappointed however that a Toyota tundra noted for their dependability and durability required a very expensive unwarrantied transmission repair after only 80,000 miles. I’m having to rethink the quality of Toyota vehicles and warranties altogether. Very disappointing! I understand many manufacturers have a 100,000 mile power train warranties. Peter T Bayles.
1/9/2026
Arthur L. VERIFIED CUSTOMER
Very good I’m very satisfied good customer service
1/9/2026
Alan L. VERIFIED CUSTOMER
You’re making too many appointments. I was in there for almost 4 hours for something minor and I’m not the only one complaining. Lake Charles Toyota should go to Bolton Ford and learn how a service department should be run.
1/9/2026
Angelle M. VERIFIED CUSTOMER
Matt is always so nice and helpful.
1/9/2026
Anthony P. VERIFIED CUSTOMER
Good work. Job well done. Thank you,
1/9/2026
Shonda D. VERIFIED CUSTOMER
Great service!!!
1/9/2026
Vivian M. VERIFIED CUSTOMER
Excelente servicio mucha comunicación excelente atención me ayudó en todo gracias a Angela por su excelente atención se lo dije a ella que es en mejor taller que an tratado
1/9/2026
Cheryl W. VERIFIED CUSTOMER
It took 3 hours to rotate my tires and change some wiper blades , I would of had someone pick me up if i know it was gonna take that long, other than that itnwas good
1/9/2026
Theresa A. VERIFIED CUSTOMER
Gavin took care of me he was very professional and I appreciate all he did for me
1/9/2026
Mary B. VERIFIED CUSTOMER
Mr. Matthew is courteous to his customers.
1/9/2026
Amy T. VERIFIED CUSTOMER
The service staff were outstanding! Everyone was helpful, professional, and thoughtful. They fixed the problem and I was out of the shop in no time. Well done, fellas!
1/9/2026
Merle H. VERIFIED CUSTOMER
Asked for tire rotation and didn’t get it
1/9/2026
David P. VERIFIED CUSTOMER
Booking the appointment, Christian was so nice when I showed up. Matt, well as always Matt was professional friendly, and always on point. Matt Hicks goes the extra mile with my wife's Highlander,and my Tundra.
1/9/2026
Roger P. VERIFIED CUSTOMER
Mr Nunez is very concerned about helping in every way he can. I am so thankful for him. I would give him the highest rating there is. Thanks Brandt.
1/9/2026
Francesca P. VERIFIED CUSTOMER
There isn’t any words to describe how excellent the team is at Toyota !!!!
1/9/2026
Vicki S. VERIFIED CUSTOMER
Mathew Hicks is the best! We always request him. However, though not his fault, the tire pressure light came back on again tonight. I will be returning in the morning to have it rechecked. Yall are all the best!
1/9/2026
Andrew R. VERIFIED CUSTOMER
Mr. Nunez was easy to speak with, he knew I only came in to get my oil change, but he did let me know one of my filters needed replaced. He did not try to over sell and I it took approximately 40 minutes. That was the fastest oil change I received since I bought the car in 2016.
1/8/2026
George W. VERIFIED CUSTOMER
And Thank You Gavin for reminding me about the recall in the airbag passsenger!