Was very satisfied with the service. Wool and Corey was very helpful.
4/20/2025
Artie P. VERIFIED CUSTOMER
Vertical good job
4/20/2025
Leslie L. VERIFIED CUSTOMER
Excellent service
4/20/2025
Richard R. VERIFIED CUSTOMER
Matt is great as always. Appreciate his honesty with good and bad news.
4/20/2025
Gregory M. VERIFIED CUSTOMER
The battery on my vehicle was completely dead and had to be jumped to get car home. I ran the car for a while to charge the battery and it shut down on high coolant temperature. That was the reason I brought the car in. The radiator fan was changed so I would expect the car to run without overheating. I had to top off coolant again and need to change out a new battery that was purchased from LC Toyota less than 2 years ago
4/20/2025
Joshua L. VERIFIED CUSTOMER
Awesome service
4/20/2025
Ted V. VERIFIED CUSTOMER
I was pleased I was taking care of in a timely manner
4/20/2025
Ruth L. VERIFIED CUSTOMER
Matthew is always friendly and helpful. He really is a great person to have as a service representative.
4/20/2025
Josh H. VERIFIED CUSTOMER
Great service experience at the dealership, thanks to Davon. They were friendly, knowledgeable, and kept me updated throughout the entire process. I really appreciated their attention to detail and excellent customer service.
4/20/2025
Che M. VERIFIED CUSTOMER
Great customer service experience
4/19/2025
Rusty M. VERIFIED CUSTOMER
Mr Hebert did a woderful job in keeping informed of what was going on with my vehicle from any delays they were having to having to order parts to complete my service repair. Anytime I had any concerns he addressed them right away and delivered the best customer service!!
4/19/2025
Cynthia F. VERIFIED CUSTOMER
I arrived at 8:20 April 18 for an oil change and tire rotation. After waiting two hours, I went to the service department to check on my vehicle. I was ignored by the employees while they were visiting. After waiting for one of them to acknowledge me, I asked if someone could check on my vehicle. My vehicle had been ready for some time and the employee seemed unconcerned that I had been waiting unnecessarily for a while. It seems as though my time was completely unimportant. We have purchased four Toyota vehicles from this dealership and have seen a decline in customer service over the years. Not sure anymore if there will be a fifth. My Rav 4 had grease smudges on the inside of the passenger door and the outside also. These vehicles are very expensive and we take extremely good care of ours. Ridiculous that I had to come home and clean it. I never minded bringing my car in for service, but I dread doing it now. My daughter had a terrible experience a few months back, if this continues, Lake Charles Toyota will be losing several customers.
4/19/2025
Dawn C. VERIFIED CUSTOMER
Very friendly and treated us like family.
4/19/2025
Christine C. VERIFIED CUSTOMER
He was polite, courteous, responsive and professional. Very nice man.
4/19/2025
Joshua R. VERIFIED CUSTOMER
Exceeded my expectations. My service rep Barton was great, he came through in the clutch. Thank you
4/19/2025
Olivia H. VERIFIED CUSTOMER
thank you again for taking great care I was there from 8:00 a.m. to after 5:00 p.m. and the free snacks was very much appreciated
4/19/2025
Rebecca V. VERIFIED CUSTOMER
I really like the updates by text! Thank you for the great service.
4/19/2025
Alexis B. VERIFIED CUSTOMER
Good job Angela ????
4/19/2025
La. District. VERIFIED CUSTOMER
Excellent service. Well done.
4/19/2025
Jerome F. VERIFIED CUSTOMER
The job was completed within the timeline promised.