Matthew went above & beyond to treat me with ????% satisfaction...i am absolutely grateful for him.thank you ????????????????
5/2/2025
Chase O. VERIFIED CUSTOMER
I’m happy with y’all work
5/2/2025
Wade K. VERIFIED CUSTOMER
Great service as always
5/2/2025
Jerome N. VERIFIED CUSTOMER
I was completely satisfied.
5/2/2025
Rhonda H. VERIFIED CUSTOMER
Michael was awesome and always helpful
5/2/2025
Thomas C. VERIFIED CUSTOMER
As usual, Christian took care of my service visit while I relaxed in the service lounge. Professional, knowledgeable, friendly, and punctual. What more can you ask for. Excellent experience
5/1/2025
Lori E. VERIFIED CUSTOMER
Ms.Strickland was very nice and I would refer her to anyone needing service at your location.
5/1/2025
Christopher G. VERIFIED CUSTOMER
Truly satisfied with Lake Charles Toyota. World class operation.
5/1/2025
David R. VERIFIED CUSTOMER
Service was great as always
5/1/2025
Matthew L. VERIFIED CUSTOMER
Excellent job sealing my rock chip to my windshield
5/1/2025
Donna L. VERIFIED CUSTOMER
Great service always!
5/1/2025
Troy C. VERIFIED CUSTOMER
Obviously Matthew was raised by great parents,he always treats you like family. It’s greatly appreciated.
5/1/2025
Dennis G. VERIFIED CUSTOMER
Was able to get everything done today without an appointment. Very nice people and professional
5/1/2025
Dylan D. VERIFIED CUSTOMER
Yes! Matt is wonderful!
5/1/2025
Louis B. VERIFIED CUSTOMER
I made my appointment over a week in advance for an oil change and to get a safety recall repair completed. The oil change happened almost immediately. However, after sitting for almost 4 hours I was informed that they hadn't even assigned my repair to a tech. I chose to leave. I expressed my displeasure. I was pretty furious having wasted half my day for nothing. I hear "skilled labor is expensive" to justify ridiculous cost of repairs across professions, but with this lack of customer service I'd say whatever you're paying your techs it's too much. I don't know if Brandt had any control over this situation so I'm not comfortable putting this on him. Completely unacceptable.
5/1/2025
Mike L. VERIFIED CUSTOMER
Friendly service
5/1/2025
Richard S. VERIFIED CUSTOMER
Bart was very pleasant and answered all our questions.
5/1/2025
Dj M. VERIFIED CUSTOMER
Little busy today. But worked hard to get me out in a reasonable amount of time. Clay Hebert is a great service advisot.
5/1/2025
Kyla A. VERIFIED CUSTOMER
I was there for nearly 2 hours for a recall. All they had to do was retorque some bolts plus I had an appointment. What is the point of the appointment?! Then my vehicle took several more minutes to be pulled all while I'm standing there holding my toddler & my arms are full. Way too much of my day was spent there for a recall fix.