Jarrod was fine. The problem I have is with how you process payments. I could not use my debit card via Apple Watch as he said your system didn't recognize the card as a debit card and charged a processing fee. I don't carry the physical card for security purposes. Other vendors accept the debit via Apple Watch with no issue. The choices offered were to process the transaction as a credit card and pay the 3% fee or to go home and return with the physical card and process the payment. I paid the fee of about $3.00 and left with a bad taste in my mouth regarding this systemic failure. Jarrod knew that this was a problem. So, this was not the first time that this has happened. A better solution would have been for you to absorb the $3 fee and fix the problem on your end. Apparently, Jarrod didn't have the authority to offer said solution. This tells me that there is a failure of leadership and your words of being committed to achieving my complete satisfaction ring hollow.
8/1/2024
Genise C. VERIFIED CUSTOMER
Toby is very kind, he delivers great service and I’m very satisfied with service from Vatland Honda
8/1/2024
Gladis O. VERIFIED CUSTOMER
I always take my vehicle to Honda Dealer. They are the best and very trustable. Always come out satisfied with my customer service staff.
8/1/2024
Julianne D. VERIFIED CUSTOMER
Kevin was terrific.
7/31/2024
Steven S. VERIFIED CUSTOMER
Great job ????.
7/31/2024
Don M. VERIFIED CUSTOMER
Friendly competent service!
7/31/2024
SUSAN W. VERIFIED CUSTOMER
great
7/30/2024
Delores H. VERIFIED CUSTOMER
Very good service and completed in a reasonable time.
THANKS.
Delores H
7/30/2024
Javier R. VERIFIED CUSTOMER
John was very professional and i kept me informed about my vehicle, John was all about customer service satisfaction and I appreciate his advice. Thank you, John.
7/30/2024
Dirk C. VERIFIED CUSTOMER
Toby provided excellent service.
7/30/2024
Alfred C. VERIFIED CUSTOMER
John was perfect
7/29/2024
Patricia S. VERIFIED CUSTOMER
I am always impressed with every one at Vatland . My first car from them was purchased around 1985 . I would love to do the google review but I am technology challenged & can’t log in or create an account.
7/28/2024
Marianella A. VERIFIED CUSTOMER
I have been talking to my family and friends about how much I liked the service and John, he was very helpful and courteous and considerate.
I will definitely continue visiting you from now on.
7/28/2024
Joseph W. VERIFIED CUSTOMER
We have always had excellent service from Gerod. We bring in 4 vehicles from our family.
7/28/2024
Ken B. VERIFIED CUSTOMER
Jarrod always does a good job with my service needs.
7/28/2024
Nikki C. VERIFIED CUSTOMER
Jarrod is always the best! He always makes sure I know what is important to do in the same visit, but also lets me know what I can wait until my next visit to take care of. Everyone at Vatland is always so nice, AJ in parts is the best too!
7/27/2024
Marilyn A. VERIFIED CUSTOMER
I waited for over an hour only to be told they didn’t have the part. However, the woman who scheduled my appointment was fantastic!