Toyota of Puyallup Auto Repair Service

Thank you!!!

Andrea was very kind and I liked the way she answered alll my questions and something I liked that she never refused to speak Spanish, Andrea you are the best keep using your languages.

Enjoyed my visit. The customer service was outstanding. Wish you had more snacks. It was lunch time and I was hungry. See you in 10,000 miles.

Great customer service!

Kennedy was great. Friendly, efficient, and got me out of there faster than I expected. I appreciate her great customer service and friendly attitude.

I just really feel like I wasn’t helped kind of just put a Band-Aid on the situation and let me leave. Didn’t tell me my next steps.

Rebecca is communicative, friendly and knowledgeable! My car was done on time with all work performed flawlessly

Bret was very helpful and kept me updated through the process.

I am always happy with the service I get at Toyota of Puyallup.

I took my 4 runner 2 times prior to this date to get it to stop from shaking when I drove ag high speeds. At no time was told that it was because of my brakes, until this time around. I feel that they couldn’t resolve the shaking issue and they attempted to insist it was the breaks. Yet no one told me that the prior time when I took it in for shaking. They informed me I would not be able to leave without signing liability of Toyota puyallup for taking my vehicle without the breaks being done. I signed the liability. And my vehicle after replacing my breaks, still shakes dramatically after the service. I need this to be fixed. I purchased new tires in December of 2023, and did an alignment. Please call me. ****-****-xxxx I would like to speak to a manager.

they donot wash cars or vacume them anymore

First, I gave the service rep a coupon for $10 off on an oil change, but I didn’t see it itemized on the final bill. Second, after I got my car back, I found a used black plastic fork on the dashboard on the passenger side. Was the technician eating in my car?

This was the second time I went to this dealership. Now I need to go back again a third time because they failed to correctly order the right number of parts at my first visit at the dealership. The first visit I sat in waiting room for1-1/2 hours and the visit was for over 2 hours. The part that needed fixing is installation of a rubber grommet. I can't imagine this would take more than 5 minutes. Anyway I am still working and can't afford to wait over 15 minutes. The front desk help os excellent, I am only complaining about misorder and wait time. Thanks

You guys looked super busy. All was done in good time. Thanks

He was very helpful and answered all of my questions

It was too expensive for an oil change. I will find dome where else to go.

Kennedy was very helpful and a sweet gal! Thanks for providing great service and knowledge ????

Always great customer service at Toyota of Puyallup! Thank you!

My appointment was at 1pm 9/26 originally I did have it scheduled for 11am on Tuesday 9/24 but I rescheduled with a very nice lady and I got a text to confirm. I came in and the girl said no your app was at 11 not at 1 she said we will see if we can get you in do you have a text confirming your appointment time and she walks off I assume to see if they could get me in. When she returns I show her the text. She says oh well we could squeeze u in. I’m not saying you’re lying but they said they could squeeze u in I said no my appointment is right now. I have a scheduled appointment. She just says oh ok then she gets all the stuff In mileage that stuff address phone number. Then she tells me will you be waiting. Yes I will I need coffee but I will wait. She says ok I will find you when it is done. It won’t take that long. The latest you will be out at 245. Fine I go sit drink my coffee and wait. At that point I kept seeing people come in for oil changes and they are gone with in like 15- 20 min. I’m still sitting. I assume it’s almost done so I start walking around and I see a lady pull her truck in and she gets her oil change which I hear when she was doing her info and she was talking to her son she finishes and leaves at 245 I am just standing at the counter I ask one woman she says oh I don’t know I will try and find out for you. She basically just avoids me and a gentleman says maam have you been helped. I respond no could you please find out where my truck is. I was told the latest would be 245 well I do not see it. He goes and checks. He comes out and says I found the truck it’s just sitting back there and here is why. The typed out paper work she put down 445 for pick up and wrote down. On her schedule 245. So she isn’t paying attention when she is typing. I told him I have to go he said well they can get it done in 15 min and you’ll be done. I said fine but I need to leave. 30 min later I went up again and said hi is it done I need to leave now. He said oh ya they are pulling it up now. Well that was a lie because my hood was up and doors open. I felt like I was completely forgotten about sitting there wasting my time. So I did not leave that place until 338 the service advisor also followed me out because she wanted to talk. No leave me alone I will not be coming back. And not only that my car looked like someone sneezed all over the dash the shifter had some grease on it the sun roof button had crap on it. And I had $75 in my cup holder in the center that is not there I have ripped everything apart and it is not there I got the cash on my way there I stopped at Fred Meyer and got the cash back. It is not there I know I put it there because I placed it in. There when I was pulling in because I needed to give it to someone for part of a gift we were purchasing. So overall I call this day a loss I can not get my time back for it wasted for incompetence of kids basically I felt like after sitting there for hours someone who say maam can I check ion your car for you then having to clean my car when I got home being late to an appointment and missing stuff I know for a fact was in there and now is not. I will never bring my car or truck back to you guys. I feel like the customer service was extremely poor. The service advisors act like it’s social hour on their phones and not wanting to help another customer that started with a different advisor. I have very good hearing and sthe **** talking party going on is not professional or productive if there is time to sit and do nothing there is time to check with customers asking if there is anything they can do. What can they do to help is there any place they want to go instead of sitting. I am so sorry it’s taking longer than expected communication is key in retaining customers not being snarky rude entitled children when we came in today we had honestly planed on buying a lift kit for the truck having the work done with you trading my sons car and buying running boards for my 4 runner and some other accessories. Now absolutely not. We will not come back we will not trade or buy any cars with you guys nothing I know we are only one family but we have lived in the area all our lives our kids have lived in the area and our families word gets around. I think better training in customer service would help and sticky dirty fingers need to stay out of clients belongings I am mad still because I lost time and money just like in your business when things don’t go right you guys loose money same for the client or customer. Thank you s Lucas ****-****-xxxx

Job well done keep it up