I trust the service on my vehicle. In fact, I drive past 2 other Toyota service departments to come to Puyallup. My last service, as I pulled in I was advised the service might take a little longer as the mechanics/technicians were a little behind. Knowing this helped me plan. Nice to know, pleasantly delivered.
Waiting area: looking forward to a good
machine made expresso. Machine was broken. Humm, staff drinking coffee…Sitting in the waiting area was so uncomfortably cold, I put my light jacket on as did my husband. I later got a blanket from the car as it was so cold. Bidenomics? Poor planning? Emergency coffee maker not available? Coffee run randomly by employee? Yes this is a small issue but it is considered full “service”. As I mentioned earlier, advised of a 30 potential of a 30 minute delay was told to me while I was driving in. The employee was professional and apologized. That’s service.
Thx
9/25/2024
Ernestine S. VERIFIED CUSTOMER
I was not kept up to date as to what was going on I waited 5 hours! When it appeared people were going home and went over to the service desk area asked Joseph who was sitting there if he was the night shift and then and only then he asked me what my name was and claimed that within the last 5-10 minutes here just received these two or three orders the shop Personnel went home the representatives all went home my wife and I and Joseph were there I have no idea how long would it been if I hadn't have gone over and asked not happy not happy at all.
9/25/2024
Kenneth S. VERIFIED CUSTOMER
€£¥~
9/25/2024
Maude K. VERIFIED CUSTOMER
My appreciation to Benjamin for all his assistance on a Saturday while I was stranded in the middle of a dog show.
9/25/2024
Deborah M. VERIFIED CUSTOMER
They did not bend at all about covering a shock rear leak. I have 36000 miles on car. I am a repeat customer but will not be going forward. Lexus is so much easier to work with.
9/25/2024
Belen C. VERIFIED CUSTOMER
It went fast. That was great!
9/24/2024
Michael W. VERIFIED CUSTOMER
I've been a customer of yours since 1971, I'm happy with all the cars, service,and my Tundra. Not about to change after over 50yrs. Today was just what I have come to expect from Toyota of Puyallup. I'll be back for sure.
9/24/2024
Michael A. VERIFIED CUSTOMER
Kennedy was great !
9/24/2024
Cheryl B. VERIFIED CUSTOMER
Everyone from first phone call to.pickup was friendly and professional.
9/24/2024
Denise G. VERIFIED CUSTOMER
Prompt,friendly and thorough.
9/23/2024
Diana M. VERIFIED CUSTOMER
The maintenance department has been great. Always professional, nice, and accommodating. The snacks are a nice touch! :)
9/22/2024
Portia J. VERIFIED CUSTOMER
Npne
9/22/2024
Jennifer W. VERIFIED CUSTOMER
He was awsome getting an appointment that fit my schedule & explaining the services it needed.
9/22/2024
Christopher B. VERIFIED CUSTOMER
Thank you for making the process, at least so far, very easy.
9/22/2024
Nathan K. VERIFIED CUSTOMER
Jessica is an amazing rep. She is extremely knowledgeable and helped me with everything I needed
9/22/2024
Daniel E. VERIFIED CUSTOMER
keep up the good work every day
9/22/2024
Oscar S. VERIFIED CUSTOMER
Andrea was professional, friendly, and very upbeat. She was very helpful all throughout the process.
9/22/2024
Dennis W. VERIFIED CUSTOMER
He is a very nice man. Our experience was so smooth and hassle free. Thanks.