The person that contacted me on the date of service and the other person that completed pick up were great. Eaxh person I had contact with leading up to the appointment need improvement. I stopped using Toyota for service due to a few poor experiences in the past. I guess it depends on who you get. I have lost that gamble too many times.
10/3/2024
Garry C. VERIFIED CUSTOMER
What was to take approximately 2 hours turned into 7 1/2 hours. She did make an adjustment on the bill, and that was appreciated, but I couldn’t see the reason for the amount of time I had to wait. It totally messed up my plans for the day. Was any of it her fault? I doubt it but still, it would have nice to have been told to just reschedule for another day.
10/3/2024
Wendy S. VERIFIED CUSTOMER
Kennedy was wonderful
She recognized me
and gave great customer service
Thank you Kennedy
10/3/2024
Gloria S. VERIFIED CUSTOMER
I don't want another at this moment but could you send I'm not driving it my dad took it from me
I just have no idea what it is erotr
10/3/2024
Matthew M. VERIFIED CUSTOMER
She was great, went above and beyond
10/3/2024
Robert K. VERIFIED CUSTOMER
Jessica was awesome!
10/3/2024
Candice B. VERIFIED CUSTOMER
My oil change took two hours
10/3/2024
Donato G. VERIFIED CUSTOMER
She was friendly and knowledgeable.
10/3/2024
Roberta C. VERIFIED CUSTOMER
Thanks but I have been very happy with my Toyota
10/3/2024
Alice B. VERIFIED CUSTOMER
Efficient and professional service
10/3/2024
Margaret C. VERIFIED CUSTOMER
I purchased my vehicle in December 2024 and am very happy with its performance and the service.
10/3/2024
Alyssa J. VERIFIED CUSTOMER
Andrea was so nice on helping me with my check in and explain everything was done on my car to me. I had to get new windshield wipers for the front and back Andrea told me and I got them.
10/3/2024
Sang H. VERIFIED CUSTOMER
My appointment was at 7:45 AM, I took my truck in at 7:30 AM to get oil and tires changed out. It took 3:45 minutes to get my car back on the road. I will not take my truck to get tire changed from Toyota
10/3/2024
Edward B. VERIFIED CUSTOMER
Great fast service. Since I didn’t have an apt.
10/3/2024
Chelsea L. VERIFIED CUSTOMER
Thank you
10/3/2024
Jamie M. VERIFIED CUSTOMER
I scheduled an appointment for seeing if Zurich shield would cover paint damage from a bird dropping and was denied despite the Zurich shield supposed to cover bird droppings and that Zurich shield was an add on was 1000 that I didn’t ask for but was put onto car anyways. Then was told by Becky that they were looking for an alternative solution to this paint damage problem… that was over 6 weeks ago
10/3/2024
Salvador A. VERIFIED CUSTOMER
Excellent service
10/2/2024
Barbara A. VERIFIED CUSTOMER
You are always efficient and I appreciate you.
10/2/2024
Robert L. VERIFIED CUSTOMER
Kennedy was terrific. She was happy, cheerful and a pleasure to work with today.She answered all of my questions and concerns regarding my vehicle.
As always, a superior experience with the great staff at Toyota of Puyallup!
10/2/2024
Dean W. VERIFIED CUSTOMER
Well done!! I travel from Belfair to have my car serviced in puyallup because of the people who work in puyallup Toyota!