I'm not sure if it's a Toyota issue or your service department issue, but it makes zero sense to me how I have a check engine light come on with a detailed explanation on my dash & your service department underestimated the cost to repair by over $900. Rebecca claimed I was getting a discount but the fact is I wasn't going to pay for the service at all because the information was inconsistent. First it was a EGR valve, then it became a ECU thing, I don't understand how you can't determine the ECU was faulty after the initial diagnosis that I paid $200 for. I don't trust your service department and I don't feel like I was treated fair nor do I feel that what I paid was actually for the issues at hand. I know Service departments get a commission for adding on extra services so if that's your standard for care then Rebecca exceeded it & deserves a promotion. But as a future customer, I'm not the one. I'll find a more honest service provider to help me with my car going forward.
10/31/2024
Pedro C. VERIFIED CUSTOMER
Izabella is great and very professional!
10/31/2024
Martina I. VERIFIED CUSTOMER
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10/31/2024
Daniel F. VERIFIED CUSTOMER
Jess was Mindful considerate
10/31/2024
Paul L. VERIFIED CUSTOMER
My only comment would be to call customers and let them know when they can expect the vehicle to be done. Particularly if the original estimated time comes and goes. Just good to know the status of the vehicle and have those updates.
10/31/2024
William B. VERIFIED CUSTOMER
Very helpful. Time estimate accurate. Would hope to work with her again.
10/31/2024
Joann M. VERIFIED CUSTOMER
I was completely satisfied with my service today.
10/31/2024
Louie O. VERIFIED CUSTOMER
Staff is very kind
10/31/2024
Nathan R. VERIFIED CUSTOMER
My complaint has nothing to do with Rebecca Stanford’s service, she was helpful and pleasant. The way the service department is run clearly has issues. I don’t think leadership at this location know the words customer service, communication, or transparency.
My service didn’t even start until nearly 3 hours after I arrived. That is poor management in terms of scheduling, staffing, and the lack of communication I was provided during the experience.
I have spent more time waiting at this service center for three basic oil/tire visits than all 10 of my previous Mazda services combined. So I know a dealer service center can get these things done efficiently.
Again, Rebecca did what she could do and was not the issue. Your service advisors should not be have to be the face of incompetent management.
10/31/2024
Deborah C. VERIFIED CUSTOMER
The labor to install the water pump seemed excessive but we had no choice, it was leaking and had to be replaced. We were charged a flat fee, not by the hour.
10/30/2024
Mark F. VERIFIED CUSTOMER
Nicolas Galletti has once again proven to be an OUTSTANDING service provider.
10/30/2024
Iokapeta T. VERIFIED CUSTOMER
Thank you Jessica nd the rest of the mechanics for fixing the problem that caused the wetness into to the front seats the second time I brought my car in, the first time we brought it in it was discovered that the sunroof clogged, nd you thug that was the cause of the wetness until couple of days after I brought back to investigate why the wetness continued, therefore your diligent expertise was discovered the
Problem nd fixed it. I am unfortunate to pursue getting a new car at this time due to financial situation but it’s my dream that will happen soon nd will think of Toyota family for its service…Faafetai(thank you)
10/30/2024
Charlotte C. VERIFIED CUSTOMER
Nick is a keeper willing to help has an honest personality and a kindness that comes from within
10/30/2024
Jose E. VERIFIED CUSTOMER
Elisabeth was wonderful. Very communicative and super congenial.
10/30/2024
Ed S. VERIFIED CUSTOMER
Job done on time, estimate accurate. No surprises, as promised. Very satisfied
10/30/2024
Andrea W. VERIFIED CUSTOMER
You were Great ????
10/30/2024
Jeff T. VERIFIED CUSTOMER
Thank you Jessica for your amazing customer service! Debbie Thieme
10/30/2024
Darcey H. VERIFIED CUSTOMER
I don't know who the retired gentleman is that checked my vehicle in and gave it a bath, but it was s refreshing to chat with someone that was genuinely friendly and has excellent customer service. I wish I got his name but I didnt...