Toyota of Puyallup Auto Repair Service

Very helpful in providing the options & explaining the issue.

Becca was awesome and communicative,but she never received any of my text message responses. Iwas very disappointed that I paid for a bumper to bumper warranty and STILL had to pay over $600.00 to search for a water leak that was never diagnosed. Despite my sending pictures and descriptions, nothing was resolved except I'm now minus $600.00 plus dollars. She reached outvto Zeurich numerous times about my paintvwarranty and never heard back. She did the right thing and handled that situation for me. She was great, but having to spend money despite having purchased a warranty is NOT good customer service. That was very disappointing. I look forward to your response. Thank you Tom ****-****-xxxx

Chance was great! Very helpful, professional, and kind and helped to make my vehicle service at Toyota of Puyallup a positive experience!

The old windshield sticker was left in my vehicle after my oil change, not a huge deal but having no garbage would be nice

Professional

Andrea <3

Excellent customer service from the man who helped me from my car and he made sure I had all of my personal belongs before I go to the waiting room. He even informed me there were treats and snacks available while I wait for my car to be serviced. Actually all the customers service were nice. Thanks

She was very well informed and helpful. Great customer service. You should give her a raise and a promotion.

Excelent

Staff and service were fine and cost is too high!!!

Great job

She went above and beyond explaining the glove box problem.

Had a few issues but Rebecca took good care of me and made things right.

I randomly happened to have "Nic" as my "Check-In Guy" this morning, after not having been there since last "May 2024," and he was extremely belligerent, and openly rude, apparently very angry that my services were free, even though his Boss had been the one to make that decision, and there had been very specific reasons why they were free. That behavior and attitude were unacceptable, but I'd tried explaining to him anyhow the reason why they were free, and he'd then tried to say that his "Service Manager, Rich Conley" had deliberately never gotten back to me for 5 months, which "Rich" had earlier indicated was not the case; "Rich" had said that he didn't recall ever having seen my "June 2024" email, and apologized if his staff had dropped the ball. What made it even much worse is that "Nic" had done all of this very loudly, and in front of all of the other customers and employees, which is a huge "No-No" in any industry, and is an instant "Customer Service" fail. I would say that he, and maybe all of the staff, need to have a "Refresher Course" in "Customer Relations," and in how the world of business operates. What turned things around is that I'd started talking about how a friend of mine, who owns a house next to "Puyallup Larson," had been solicited by them, to purchase it, as well as her next-door neighbors home, and she had said no, and in fact is saying that she will never sell to them, and the house is actually actively on the market right now, and she and her husband have moved into the "Co-ops," next to the "Puyallup Costco," while the house is up for sale. That had unexpectedly calmed "Nic" down, and in fact he'd then said that the church next-door to "Toyota of Puyallup" had turned down "Toyota's" bid to purchase their property too, even with the additional incentive of offering to build them a brand-new church elsewhere.

I need to say something tho. There was a customer speaking to a service advisor while I was in the lobby. And the service advisor was not being clear with the customer. The service advisor kept saying to the customer “like I already said” to the customer. When the customer questioned him he said it twice more to the customer. Being in customer service for the past 20 years and speaking from knowledge, this is the worst and most off putting thing you can say to a customer. I could not believe he was saying this to her as I am sure she couldn’t either. I would guess she won’t be back, based off this one interaction. Something is always to be learned….

All except tire warning light was on, all tires were low.

You all are great

Isabella was awesome! Well done! Thank you!

Benejamen was very pleasant to work with and made sure everything was completed. He kept me informed and even spoke to my guy by phone. Thank you!!

The part worn out on my vehicle was not replaced but merely heavily greased. This is the second time my vehicle was in for the same item. I’ve had to take time off work for this only to see incomplete work