Had a long line waiting to check in for service, while 15 to 20 employees milled around. As as long-time customer, I can see the drop in service quality. People in line said the same thing. To top it off, they forgot to wash my car.
4/7/2023
Sarah C. VERIFIED CUSTOMER
I have ALWAYS had positive experiences with your service department. However, yesterday I ran into a couple problems. I brought in my skid plate to see if it could be reattached (I called ahead to make sure it was OK). When I got the text that my car was ready I went to check out but they couldn’t find my keys. It took almost 15 minutes to locate them (they were tagged incorrectly). I had to leave immediately to get to another appointment so didn’t notice until an hour later that the skid plate was still in the back of my car. Uggh. All staff was very professional and friendly, still a frustrating experience. Thanks for listening. ????
4/7/2023
John L. VERIFIED CUSTOMER
Thanks for getting me in quickly.
4/7/2023
Frank W. VERIFIED CUSTOMER
Great service!
4/6/2023
Cheryl L. VERIFIED CUSTOMER
Nic was helpful and knowledgeable
4/6/2023
Alyssa R. VERIFIED CUSTOMER
I dropped my vehicle off for 2 concerns. One of which was a splash guard that was dragging, that they did replace for me, which I was satisfied with.
They did not address my concern about my passenger visor constantly rattling, they didn't even check it to see if it did, and they said nothing to me when I asked about it upon pickup.
I also left the dealer with a tpms light on for a tire with lower air pressure than the rest and felt they could have at least had the courtesy to fill it up to spec since the light was on.
4/6/2023
Ray I. VERIFIED CUSTOMER
Jake was nice and helpful with what my vehicle maintenance needed in the future. Everything is good except that the car wash attendant didn't wash my vehicle.
4/6/2023
Jillian Z. VERIFIED CUSTOMER
She is very sweet. Made me feel welcomed. I enjoyed her personal attentiveness. She’s really good at what she does!
4/6/2023
Victoria L. VERIFIED CUSTOMER
Nic Galletti was professional and went beyond to help me in fixing an issue from another dealer. He, with help of Lori Daly, we’re able to resolve the issue and offered me a free rental car so I wouldn’t be displaced while the work was being performed on my vehicle.
4/6/2023
Russell C. VERIFIED CUSTOMER
Great job
4/6/2023
Michael W. VERIFIED CUSTOMER
Fast, friendly, and through.
4/6/2023
Priscilla S. VERIFIED CUSTOMER
Richard did an excellent job explaining what they had do e with my car and what the next steps would be.
4/6/2023
Alyssa L. VERIFIED CUSTOMER
Jessica was fantastic! Very personable. Very open about the fact she had just started there, so she was very open to asking questions to other coworkers. Jessica made this appointment enjoyable!
4/5/2023
Candace S. VERIFIED CUSTOMER
As ALWAYS I can’t articulate what an asset to you company Stephan is. Please consider my words at his next review! Feel free to contact me if I can help Stephan excel within your company.
My best,
Candace S
4/5/2023
Robert M. VERIFIED CUSTOMER
I trust your experience team
4/5/2023
Carolee . VERIFIED CUSTOMER
Great service as expected and as always
4/5/2023
James B. VERIFIED CUSTOMER
Richard takes a lot of pride and ownership in his work. It’s clear he cares about the customer experience and is genuine and thoughtful with his recommendations.
4/5/2023
Tayven H. VERIFIED CUSTOMER
I was a little upset about my personal license plate holder being broken in the car wash. I do appreciate that they had given me a spare.
4/5/2023
George D. VERIFIED CUSTOMER
Very nice,and great service. Thank you
4/5/2023
Eileen H. VERIFIED CUSTOMER
Prompt service, very professional. This service center has my trust