Well done No BS Anastasia’s well versed in her job. Bravo
11/8/2023
Rozamund B. VERIFIED CUSTOMER
Great employees , you are lucky to have them
11/8/2023
Sean G. VERIFIED CUSTOMER
The access panel was left unscrewed. It would appear that the service Mechanic removed one screw, loosened the other then rotated it out of the way to facilitate the oil change. Then once the oil change was completed he forgot to rotate the panel back and install the removed fastener in addition to tightening down the temp installed one. Luckily I caught it when I got home . The remaining fastener had almost vibrated loose and I would not be thrilled to have lost that panel.
11/8/2023
Tauati P. VERIFIED CUSTOMER
The only thing is missing was washing my car as I requested to the lady at counter but everythings fine. Thank you again.
11/8/2023
Joseph C. VERIFIED CUSTOMER
About a week ago there appeared on my Toyota Tacoma dashboard a tire symbol with an exclamation point (!). Today, with a brand new set of tires, the symbol is still flashing upon my dashboard!
Can anyone tell me what it means?
Thank you, Joe Conner, Federal Way
PS: Tires, Balance, Alignment, all seem PERFECT!
11/8/2023
Joy M. VERIFIED CUSTOMER
Logan was great.
Good job on hiring him ????????
11/8/2023
Jeffrey P. VERIFIED CUSTOMER
He was great. Thank you Logan
11/8/2023
Aaron R. VERIFIED CUSTOMER
Always outstanding!
11/8/2023
Frank A. VERIFIED CUSTOMER
Logan was very willing to insure quick and precise service, to get my vehicle running at top performance. The loaner he provided for me was very helpful.
11/8/2023
Jason M. VERIFIED CUSTOMER
We weee asked if we wanted our car washed, the answer was yes. On the receipt it says it was washed, it was absolutely not washed and not vaccinated. Very disappointing
11/8/2023
Andres P. VERIFIED CUSTOMER
Chance and Rich were amazing. Thank you!!
11/8/2023
Marie E. VERIFIED CUSTOMER
Great Service!
11/7/2023
Maricar N. VERIFIED CUSTOMER
excellent service
11/7/2023
Wain J. VERIFIED CUSTOMER
Service Advisor was "disorganized" and I had to ask several follow-up questions before I finalized my transaction.
Also, the POS terminal would not accept my credit card and it had to be manually entered.
11/7/2023
Harry B. VERIFIED CUSTOMER
Jessica did an excellent job
11/7/2023
Laura D. VERIFIED CUSTOMER
Very helpful and great customer service from her and the whole team.
11/7/2023
Aliitasi A. VERIFIED CUSTOMER
Jessica was very helpful and explained everything. I appreciated her help very much. The service didn’t take long and I am very grateful to everyone. Thank you.
11/7/2023
Lisa C. VERIFIED CUSTOMER
1) My appointment was at 7:30 am, was told it would take at the most 6 hrs. No updates all day arrived at the dealer at 4 pm & it wasn't done. Didn't drive away until 5:35 pm. I missed a dinner party because of this.
2) When my service was complete & my vehicle was pulled out front. It was supposed to have been washed. It didn't looked washed as it was covered in sticky needles. According to the individual who pulled it out, it had been wash. They pulled it back again & washed it again and sprayed it with the hose. Looked better but lots of needles on the roof. Also when back lift gate was opened it was packed with needles around the door jamb. This is unacceptable to have a brand new vehicle not even a month old to be parked under pine trees. With the amount of needles I would quess it was parked there for some time. The needles were pitchy & sticky. I asked for a detail & was told an email to the manager would be necessary. I have not seen any communication about this today as of this survey.
Feel free to reach out to me via phone or email:
Thank you, Lisa
11/6/2023
Leonardo M. VERIFIED CUSTOMER
James did a good job even tho we ran into a little hiccup!