Came for service 11/3. Got home (2 hours away) n heard a rattle. Drove back on 11/8 n found the technician didn’t tighten the skid plate down. Had to wait 2 hours… n spend 4 hours of driving n gas to fix..had several other issues the past year with routine service. I’ve bought 7 vehicles from Toyota of Puyallup in the past 25 years, and serviced them all at the dealership. Call me to discuss.. ****-****-xxxx. Thank you.
11/10/2023
Benjamin D. VERIFIED CUSTOMER
Thanks
11/10/2023
David B. VERIFIED CUSTOMER
I just wonder how long of a joyride they did to test my vehicle for drivability that’s my only question the installation looks great. I would’ve never done the dash cam but the air deflection I’ve done before that’s all I have.
11/10/2023
Andy L. VERIFIED CUSTOMER
Excellent services !
11/10/2023
Amber S. VERIFIED CUSTOMER
Jessica is great and really helpful!
11/10/2023
Sylvia B. VERIFIED CUSTOMER
Pleasant, she remembered my face on sight!
11/10/2023
Christopher R. VERIFIED CUSTOMER
Always helpful and/or pleasant
11/9/2023
Anita N. VERIFIED CUSTOMER
I didn't have to wait long.....
11/9/2023
Kristen S. VERIFIED CUSTOMER
Phenomenal customer service today; can’t recall the last time I walked away so satisfied as a customer!
11/9/2023
Bill K. VERIFIED CUSTOMER
Didn’t receive the safety inspection sheet I am used to, and which I closely refer to; brake wear, tire condition, etc. Also, calling me when car is finished is fine, but a simple, unknown number will always receive a non-answer from me. I suggest you go back to calling out our names in the waiting room.
11/9/2023
Margaret J. VERIFIED CUSTOMER
As always I have received excellent service
Margaret J
11/9/2023
Frederick C. VERIFIED CUSTOMER
Informative, professionally friendly, repair done before stated time. Thank you very much.
11/9/2023
Martha R. VERIFIED CUSTOMER
Very happy with everyone I. I came in contact with
11/9/2023
Greg H. VERIFIED CUSTOMER
When I got the key fob back it was torn on the rubber part over the lock button and the ring holding it onto my key chain was gone. As for the service - it was excellent, my car has over 250k miles on it. The quality that Toyota puts into it’s vehicle’s is some of the best I’ve seen ANYWHERE. I have owned over 50 cars in my lifetime and with the exception of my 2018 Tesla this has been the second best car I’ve owned.
11/9/2023
Kim K. VERIFIED CUSTOMER
Logan was kind and professional but issue is still there. I will be back to have the issue re-addressed when I can find the time to do so. I do not think it is a mechanical issue with my truck however, next time I will be requesting to ride along to point out the issue. Something is loose outside of my vehicle (not loose change, inside) and it needs to be addressed. I should not have to deal with the noise that has never been an issue before 2 weeks ago. I paid alot of money for my TRD PRO to not have this fixed.
11/8/2023
Francine W. VERIFIED CUSTOMER
I didn't meet James Allen personally but I am very satisfied with the work. However Jimmy at the front desk I have had the opportunity to work with twice and fully appreciate his professionalism and dedication to making sure I am satisfied with the work. I spoke to someone else at the dealership when I told them my car was leaking they told me to take it to a body shop. Jimmy took the right course of action and scheduled me in for service almost immediately helping me feel safer driving my car while 5 months pregnant. I will definitely be back because I feel they take my problems seriously and strive to do their best.
11/8/2023
Ryan M. VERIFIED CUSTOMER
Great service, great communication, excellent experience! Thank you Ms. Bridges
11/8/2023
Barbara K. VERIFIED CUSTOMER
She was great it was all great.
11/8/2023
Bryan K. VERIFIED CUSTOMER
Elisabeth was great. Warm, professional, efficient. A+!
11/8/2023
Wendy M. VERIFIED CUSTOMER
Anastasia is very nice and was very accommodating.