No car wash was offered, no vouchers if car wash was down. No mention of it at all. Aside from that it was great, service was completed sooner than estimated, technician left oil smears on center console but that probably would've been cleaned had there been a car wash. Lol
1/15/2024
Donald E. VERIFIED CUSTOMER
It seems like little things are going wrong’ it’s only four years old and has been driven 20k a year. Is this normal. Yes I would like a trade in price you have the complete history on car thank you
1/14/2024
Brian C. VERIFIED CUSTOMER
Nic was prompt, friendly and gave regular updates, which is always appreciated. He also worked with me to get creative on a fix for my key fob....which was awesome....still working.....thanks Nic
1/14/2024
Dianna L. VERIFIED CUSTOMER
My car runs like a new car!! Nic is so helpful when my RAV4 needs help
1/14/2024
Xevina N. VERIFIED CUSTOMER
Jimmy was really helpful! And the other guy, don’t know his name, who approved of me having my keys for free. Thanks guys
1/14/2024
Paul A. VERIFIED CUSTOMER
Nick is the best!!
1/14/2024
Sokhoeurn M. VERIFIED CUSTOMER
It was good. Thanks
1/14/2024
Jared K. VERIFIED CUSTOMER
Rebecca made the prosses smooth and even payment was smooth even with the absence of cashiers.
1/14/2024
Lauren S. VERIFIED CUSTOMER
Chance was amazing! This is the first and only time that I have had exceptional customer service by the Toyota Puyallup service department. Every time before this time I have been super super disappointed; however, Chance turned that around! Please give him a raise.
1/14/2024
Leslie G. VERIFIED CUSTOMER
The excellent service I have received on my older Toyota was a big reason I decided to buy my new RAV 4 at Toyota of Puyallup!
1/14/2024
Jane B. VERIFIED CUSTOMER
Courteous and friendly
1/14/2024
Jocelyn A. VERIFIED CUSTOMER
Becca did her job beyond the limits thank you!
1/14/2024
Kim S. VERIFIED CUSTOMER
Kennedy did a great job and was very professional
1/14/2024
Gregory H. VERIFIED CUSTOMER
Jessica was great. Actually, all of the people I encountered were great. The lone issue is probably a system/process issue.
I was notified last week that my license plates were ready. I told the rep on the phone that I had a service appointment on 1/12 and the plates could be put on at that time. She took a note and attached the note to my plates but the task was t added to the service job list.
It’s a MINOR thing but the care and service I have received to date has been exemplary and I figured you would like to know about even the trivial matters.
1/14/2024
Andrew P. VERIFIED CUSTOMER
10/10 thank you
1/14/2024
Wayne D. VERIFIED CUSTOMER
None
1/14/2024
Madhan Kumar. VERIFIED CUSTOMER
I was surprised to see that the complimentary car wash coupons are not included as part of the service anymore.
1/13/2024
Erik P. VERIFIED CUSTOMER
Jessica was nice. Service turn around time always quick. I like the coffee machine.
1/13/2024
Katrina C. VERIFIED CUSTOMER
Super friendly, super prompt. Great communication!