I believe my car needed oil change because had been 5000 since last one they told me no.
7/22/2024
Nicholas F. VERIFIED CUSTOMER
First off, this is the second time l got an oil change my truck, Both times I am yet to be called that my truck is done. The second time they can’t even find my keys. Service told me that they would leave the keys with sales so I can pick up my truck later. They did not do that, even said it on the notes for my truck. I sat in sales for 30 minutes because they didn’t know where they were. Not happy with the customer service so far. Especially since I used to work in both sales and service for Titus Will.
7/22/2024
Chelsea C. VERIFIED CUSTOMER
Andrea was responsive and friendly. She explained everything well. Thank you!
7/21/2024
Michelle G. VERIFIED CUSTOMER
I was told my oil change would take an hour and a half. I waited an hour and forty five minutes. Nobody came to me. I saw my car was out front. I think I was forgot. So I went to the desk. Then, l waited ten minutes later . I got my bill. What was done wasn’t explained. I had to ask questions. The girl that helped me then did a good job. There was a nice worker in the lobby. The work done on my car was good though. Usually when I go there they check in with me a lot sooner.
7/21/2024
Andrew P. VERIFIED CUSTOMER
Your service department is friendly and fast. Thank you
7/21/2024
Gustavo F. VERIFIED CUSTOMER
Great customer service got me on a easy appointment. Informed me with vehicle inspection ???? % satisfied
7/21/2024
CHARLES S. VERIFIED CUSTOMER
Chance is the man!!! Super efficient and friendly
7/21/2024
Jonathan R. VERIFIED CUSTOMER
Fast service and I was well briefed!
7/21/2024
Reigh S. VERIFIED CUSTOMER
The employees were very professional. They seemed to know what they were talking about. Good customer relationship. Good waiting encironment.
7/20/2024
Justin A. VERIFIED CUSTOMER
Was very pleased with Rebecca during this service. When they let her know that they needed my car another day, she went out of her way to make sure we got a loaner car until our car was done.
7/20/2024
Elizabeth D. VERIFIED CUSTOMER
She was excellent! Friendly smile, good information about what to expect, even pronounced my often mispronounced last name correctly.
7/20/2024
Tyrone H. VERIFIED CUSTOMER
The staff are well train , fast service, I’ll recommend anyone who own a Toyota vehicle to take it to pull up Puyallup Toyota for service, continue to lot let your customers feel happy… receptionist I didn’t get her name, I’m telling you she’s amazing staff.
7/20/2024
Shawn G. VERIFIED CUSTOMER
I requested my vehicle be hand washed and it was sprayed with a hose and not washed at all. I recommend not offering a hand wash if it won't be completed.
7/19/2024
Steven B. VERIFIED CUSTOMER
After my service I got into my new truck and the driver seat location changed drastically, my climate control was changed, steering wheel location changed and my wipers were turned on and grime was brushed across my windshield. My appointment was for a key fob program. No one should be messing with my truck. Not happy!
7/19/2024
Spencer W. VERIFIED CUSTOMER
Fantastic service. Was actually blown away by the whole process from start to finish. Appreciate Toyota of Puyallup!
7/19/2024
David A. VERIFIED CUSTOMER
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7/19/2024
Edwin S. VERIFIED CUSTOMER
Cool
7/19/2024
Margaret J. VERIFIED CUSTOMER
Felt like she was honest and knowledgeable
7/19/2024
Donnis C. VERIFIED CUSTOMER
I loved everything about my visit. They got me in and out. I like the fact that it’s not just an oil change. They replaced a couple filters, let me know that I’m gonna need break service done. I love bringing my vehicle there for service.