Jessica provided excellent customer service, she went over and above the call of duty and returned to light bulb that wasn’t working. She gets 5+ stars for great customer service.
What I don’t understand is why it cost me $268.00 to replace the drivers side light bulb in my 2019 Toyota 4Runner that I bought from Toyota of Puyallup and I have only had it serviced there for almost five years.
When I brought it in, it shouldn’t have cost me $175.00 to run diagnostics to put a new bulb in. I should get a refund. The cost should have only been $86.00 for parts and labor.
9/7/2024
David R. VERIFIED CUSTOMER
Andrea did a great job. Courteous and very professional.
9/7/2024
Kathleen J. VERIFIED CUSTOMER
very professional and very helpful. Thanks, Ben.
9/7/2024
Laurie D. VERIFIED CUSTOMER
Service and Laurie was great. Rich also came out to talk with us. Both show the best customer service and care for our personal needs. Love all the nice people at Toyota of Puyallup.
9/7/2024
Layne V. VERIFIED CUSTOMER
Fast, friendly and efficient
9/7/2024
Rai C. VERIFIED CUSTOMER
To change air cleaners in cab and outside of cab way too expensive it does not take that long to do not car washing there not vacuuming there one stop shopping is gone away. That’s not what you guaranteed me when I bought the car there I asked you guys several times and you told me washing cars and vacuum would never stop. I was looking at buying another car but I think I’ll be looking someplace else to say to say that
9/7/2024
Terry M. VERIFIED CUSTOMER
Knowledgeable, informative, friendly, professional in every way. Very pleased.
9/7/2024
Edgar M. VERIFIED CUSTOMER
Great service thank you
9/7/2024
John D. VERIFIED CUSTOMER
She was friendly, professional, and pleasant. Knew what I was there for, got me checked in, gave an extremely accurate estimate on when work would be done, and went over results thoroughly. Retain and promote ????
9/7/2024
Athena G. VERIFIED CUSTOMER
Benejamen answered all my questions very thoroughly and was very patient.
9/7/2024
John B. VERIFIED CUSTOMER
ALWAYS efficient and friendly friendly service! Year after year! Thank you????
9/7/2024
Ron Einon. VERIFIED CUSTOMER
Good day,
It was a great experience. Just needed a quick service for tire rotation and car inspection. It was a bit busy but they still were able to do it quickly. The guy at the service desk was nice and friendly.
9/6/2024
Charles G. VERIFIED CUSTOMER
Have you considered a quiet room for adults, rather than a children's play room? I had some phone calls that I needed to make, but the only suitable place was outside, and there isn't enough seating out there.
9/6/2024
John L. VERIFIED CUSTOMER
Great customer service and service advisor was extremely knowledgeable.
9/6/2024
Tyson K. VERIFIED CUSTOMER
Waited 2 1/2 hours with a scheduled apt. on second a visit to fix a light that wasn’t fixed on the first apt. I never should have taken that long.
9/6/2024
Gregory B. VERIFIED CUSTOMER
Toyota of Puyallup’s service department, under the leadership of Rich Conley, is the finest Toyota service experience in the South Sound. I can’t imagine a more caring, more competent, service experience! We’re so lucky to have this resource in our backyard!
9/6/2024
Cynthia H. VERIFIED CUSTOMER
Service is always friendly and professional and delivered in a timely manner
9/6/2024
Murray V. VERIFIED CUSTOMER
I was satisfied with Kennedy, service & time frame it was done.