Their honesty with what was wrong and they fixed the problem.
9/11/2024
Molly A. VERIFIED CUSTOMER
Yes, Kennedy was knowledgeable and helpful. She answered my questions and kept me informed throughout my service
9/11/2024
Nettie Rae. VERIFIED CUSTOMER
Jessica was a joy to do business with. She was personable, responsive, and informative. She had a positive and upbeat spirit and handled all requests with grace and patience.
9/11/2024
Jessica D. VERIFIED CUSTOMER
Andrea was kind, professional, and helpful. She made sure to inform me of all the available offers, and she did so in a way that was courteous. She provided prompt and attentive service. I had a very pleasant experience today with her assistance.
9/11/2024
Levis K. VERIFIED CUSTOMER
Everyone was helpful and communicated what the service would look like.
9/10/2024
Richard C. VERIFIED CUSTOMER
Nick is the best, always gives over the top customer service!
9/9/2024
Marvin C. VERIFIED CUSTOMER
Fantastic service and timing
9/8/2024
Daven L. VERIFIED CUSTOMER
Very helpful.
9/8/2024
Gil C. VERIFIED CUSTOMER
She explains everything to me what the technician will do to my car. And anything they found after inspection.
9/8/2024
Randall K. VERIFIED CUSTOMER
I understand the challenges of new employees and the demands put on them.That being said,my visit this time was a bit arduous,but, in the end was satisfied with the end result. After a senior employee took over.my faith in Toyota of Puyallup is restored and I will continue to rely on your expertise in the future.
9/8/2024
Joyce C. VERIFIED CUSTOMER
Great service! In enjoyed the snacks, and the little room for children to play. Thank you !
9/8/2024
Chelsea C. VERIFIED CUSTOMER
She was very kind and understanding and communicated well.
9/8/2024
John C. VERIFIED CUSTOMER
Ms. Carranza was pleasant and professional overseeing the service on my vehicle. Down through the years, I have appreciated seeing the same service technicians in the service department, but I realize that even the most familiar of them are probably retiring. I hope Ms. Carranza will become one of the new faces that will continue for years to come.
9/8/2024
Yury N. VERIFIED CUSTOMER
Bred provided excellent service!
9/8/2024
William S. VERIFIED CUSTOMER
Jess is very kind and helpful. She made it better even though I had no business bringing my brand new truck in for repairs
9/8/2024
Scott B. VERIFIED CUSTOMER
Chance was extremely helpful, informative and professional. He seems to like his job and he does it very well. He would exemplifies what customer service should be.
9/8/2024
Lauren S. VERIFIED CUSTOMER
When I picked up my car, I was assured that everything on the paperwork was done; however, I checked all of my tire pressure and those were not filled up to 35 like the paperwork stated. Now I’m unsure what was actually done to my car and if the oil was actually changed.
9/8/2024
Travis R. VERIFIED CUSTOMER
Nick took care of my truck right away and got what I needed fixed and back on the road again. Repair was done faster than expected. It was for something that I had to come back for after a decent oil change though but all is well