Kennedy was very pleasant and personable and it didn't take as long as she thought it would so that was great also!
9/13/2024
Jonathan M. VERIFIED CUSTOMER
She was very professional. Kept me up-to-date on the status of my vehicle. She was wonderful.
9/13/2024
Kirk W. VERIFIED CUSTOMER
Yes we were pleased thankyou. ????????
9/13/2024
Nicole N. VERIFIED CUSTOMER
Your tech greased up my headliner, scratched my door panel, scratched my seat panel, by the area where you move the seat. Not even an actual real apology by Rich, just get this lady out of here. Took my car days later to the detail person, looks like they spent about 20 min on my car, left in lot with the door and windows locked up and just sat all day. I have the app, so I know. Pick me he car up and the only thing that looks to be done, is the grease is gone. Seat stick scratched and the door still has the marks, and the door rail.
9/12/2024
James H. VERIFIED CUSTOMER
Andrea was great. Quick service and answered all my questions. She helped me reset the instrument panel to the way I like it
Your service department did an awesome job. Quick efficient and ahead of projected time. Thank you.
9/12/2024
Kathy S. VERIFIED CUSTOMER
Rich impressed me with his honesty and his sincere desire to protect the integrity of the dealership. I appreciated his idea of using my truck to better train his technicians. Rich knows how to move forward and solve problems. The Puyallup Toyota Dealership is lucky to have him on their Staff.
Kathy S
9/12/2024
Carmen R. VERIFIED CUSTOMER
He was very polite and informative. I appreciate that thank you.
9/12/2024
Cleo C. VERIFIED CUSTOMER
Keep up the good work
9/12/2024
Faiva F. VERIFIED CUSTOMER
Andrea was excellent. Always have a good attitude every time I come in. The reason for my dissatisfaction was the price. The last oil change I had cost $110. Today I paid $142. Just for an oil change. I had been a customer at Puyallup Toyota for over 20 years and bought about 4 vehicles there. I believe this will be the last time Im coming there.
9/12/2024
Maria M. VERIFIED CUSTOMER
Very good service
9/12/2024
Frank Y. VERIFIED CUSTOMER
My passangers Mirror was broken on the Vi noticed.
It. I don't know about 3 months after I had the car and it wasn't covered under the car just before. We went on a 3 month vacation, so we weren't driving it.
9/12/2024
Jake H. VERIFIED CUSTOMER
Great guy. And very helpful! Thanks for the great service!
9/12/2024
Evan D. VERIFIED CUSTOMER
Nothing at this time.
9/12/2024
Deborah L. VERIFIED CUSTOMER
Been a long time customer of Toyota of Tacoma. Excellent customer service provided by Laurie Dally for years. This trip Nic was a top notch individual providing everything we needed and asked for. We will be back.
9/11/2024
Guy R. VERIFIED CUSTOMER
Andrea did a good job and recorded my concern accurately. My direct question was "Why am I hearing a grinding from the passenger side front wheel when I go over speed bump?" It seems we did not get a direct answer from the mechanic stating or suggesting why the grating noise is happening. One could deduce from the recommended work that something was out of alignment. But that seems incomplete -- the alignment could be restored and there could still be grinding. This is taking multiple appointments to resolve, which is time- consuming and thus slightly annoying. Seems like the Master Mechanic analysis could have been scheduled simultaneously or in conjunction with the initial appointment. That is not meant to take away from the staff's wonderful professional demeanor, which is much appreciated. The breakout of costs in the "Found Issues" was confusing -- I would appreciate a 2-column approach showing part costs in one column and labor in the other. In my case, the amount to replace 2 tires was wrong by $600+. In sum, there seems to be a lack of experience and teamwork which results in not "getting it right the first time".
9/11/2024
Jennifer W. VERIFIED CUSTOMER
Ben did a great job assisting me on what looked like a crazy day in the service dept..He gave me his email & card so once my work schedule is figured out I can get in touch with him to schedule my brakes getting done. Thank you for a wonderful store with excellent service.
9/11/2024
Korina L. VERIFIED CUSTOMER
Excellent
9/11/2024
Kathleen T. VERIFIED CUSTOMER
Kennedy was super helpful and kind.
9/11/2024
Warren H. VERIFIED CUSTOMER
Elisabeth was very articulate and knowledgeable about the services that were performed. She is the epitome of what customer should be.
9/11/2024
Alixis Chantel. VERIFIED CUSTOMER
Kennedy was awesome & truly made our experience smooth. We received bad news earlier that morning & Kennedy made our day a little better with how kind she was. Thank you Kennedy!