Robert was great. But really charging a credit card fee? Lexus use to be a premier service and car dealership. But no more! And 50$ charge for a tire rotation! Ridiculous!
My Chevy Tahoe dealership does better than Lexus. Left Riverside Lexus for same type of petty so called service. Crown is off my list to service or buy a vehicle. It’s the principle. Total lack of customer care and bill practices.
2/27/2026
Jaime M. VERIFIED CUSTOMER
Tino, was very professional and helpful
2/27/2026
Virginia G. VERIFIED CUSTOMER
Outstanding service yesterday! Jerry explained throughly. Thank you Jerry!!
2/27/2026
Michelle L. VERIFIED CUSTOMER
Both Tony and Chris Santos took care of me during my visit since I came at the end of Tony’s shift. Tony checked me in and Chris got me checked out. They both gave stellar service!
2/27/2026
Zynthia W. VERIFIED CUSTOMER
Faustino was great explaining what services my vehicle needed and making sure I got my vehicle back in a reasonable time. He was friendly, knowledgeable and kept me updated on my vehicles progress
2/27/2026
Denise V. VERIFIED CUSTOMER
Always very happy and good experience with Christian Santos! Love my Lexus!
2/27/2026
Kristen D. VERIFIED CUSTOMER
Alfred was courteous, kind and helpful. Made the process very easy
2/27/2026
Sura Johann. VERIFIED CUSTOMER
Excellent service!
2/27/2026
Ashley S. VERIFIED CUSTOMER
On time, fast service, great communication. Reliable on uber orders!
2/27/2026
Gerald O. VERIFIED CUSTOMER
Gerardo Temores is very professional and I’m happy with the service.
2/26/2026
Livinus U. VERIFIED CUSTOMER
Great guy, Elijah was helpful and I give him 10 stars
2/26/2026
Debra A. VERIFIED CUSTOMER
Gerardo, kept me updated with the progress of my vehicle. He took care of a recall that was needed on my vehicle.
He is always courteous
2/26/2026
Ping F. VERIFIED CUSTOMER
George is very friendly and helpful, I had a very good experience with him. He won my trust and I would like to see him again next time.
2/26/2026
Miriam T. VERIFIED CUSTOMER
I am extremely satisfied with my service visit with Gerardo Temerros. He was extremely helpful .
So was George Gonzales sr who is our tire specialist here at Crown Lexus .
I really appreciated Geraldo working with me keep the total cost of replacing 4 new tires and full protection .
Warmest regards ,
Mimi Trimmer
2/26/2026
Israel B. VERIFIED CUSTOMER
Alfred Nungaray.Always outstanding
2/26/2026
Mercy P. VERIFIED CUSTOMER
My service experience with Helen is always great.
2/26/2026
Tom S. VERIFIED CUSTOMER
Robert took care of me when a technician inadvertently broke a belt and the only available replacement was at a Riverside Lexus dealer. The discount on the service bill was much appreciated. Thanks Robert!
2/26/2026
Jingyi S. VERIFIED CUSTOMER
I was told my car would be ready by 5:00 PM at the latest, but by 6:00 PM no one had contacted me. I called twice during that time and no one answered. When I finally got through around 6:00 PM, I was told the car wouldn’t be finished until the next day. Then I was transferred to my advisor and was told that the car was actually already done and available for pickup. The conflicting information really disrupted my schedule and caused a lot of inconvenience.
The next morning, I also received a text saying my car was ready for pickup, even though I had already been told the night before that it was completed. The delayed updates and lack of coordination were very frustrating. I’m disappointed.
2/26/2026
Juanita C. VERIFIED CUSTOMER
Gerardo provided outstanding customer service, his professionalism is to be commended. He addressed my concerns and kept me informed every step of the way on what was transpiring with my vehicle and I truly appreciated that. Job well done Mr. Temores, thank you so much!
2/26/2026
Nicole W. VERIFIED CUSTOMER
Faustino Ruiz has always provided excellent service.