James was great! Very kind and thorough. I appreciated his time and thoughtfulness. The service technicians did a great job.
1/25/2024
Jia Qi. VERIFIED CUSTOMER
good
1/25/2024
Llc J. VERIFIED CUSTOMER
Mark did an excellent job in taking care of our needs! He was extremely helpful and very professional!
1/25/2024
John G. VERIFIED CUSTOMER
Very happy with his advice and explanation of further servicing needs in the future.
1/25/2024
Bettye B. VERIFIED CUSTOMER
Thank you for your service
1/25/2024
Alex A. VERIFIED CUSTOMER
Great service
1/25/2024
Kathy K. VERIFIED CUSTOMER
Helen has excellent customer service skills. She is always on time as my advisor. She is great.
1/25/2024
Julie M. VERIFIED CUSTOMER
Excellent customer service skills
1/24/2024
Robert A. VERIFIED CUSTOMER
Quick, courteous and always takencare of
1/24/2024
Abinadab V. VERIFIED CUSTOMER
Helen Kassel is a great service advisor and I would always request her. She’s so helpful and mindful of how satisfy a customer should be once his/her car is repaired or inspected for any issues, always answers all my questions with no problems and any concerns I have with my vehicle. 1 of the best advisors there at Crown Lexus.
1/24/2024
Charles H. VERIFIED CUSTOMER
Thank you for the loaner car. That is a huge help to me since I live an hour away. Always great service at Crown Lexus!
1/24/2024
Patrice W. VERIFIED CUSTOMER
I am completely satisfied with the work done on my vehicle. Thank you so much.
1/24/2024
Ying L. VERIFIED CUSTOMER
I am very satisfied with Alfred’s work, he did best service for me. I would like to give him 5 stars
I also appreciate his manager they are best. I think I would like to have maintenance with Crown Lexus.
1/24/2024
Aryjara A. VERIFIED CUSTOMER
Tha k you Alyssa for your excellent service and dedicated time.
1/24/2024
Diane C. VERIFIED CUSTOMER
We have worked with Christian in the past and he always treats us well. I hope he can continue to be our service representative.
1/24/2024
Kirsten B. VERIFIED CUSTOMER
Alfred was great and he recommended the wonderful cafe at Toyota. The food was amazing.
1/24/2024
Phuong T. VERIFIED CUSTOMER
Excellent
1/24/2024
Nancy E. VERIFIED CUSTOMER
This was my third visit for the same problem. I was scheduled for an appointment with both Mark and Jason at 9:00 so they could address the problem together. I arrived on time and checked in. An hour later when I hadn’t heard from either, I asked to speak to Jason. He promptly came out and connected me to Al. It was then that I found out that Mark was out sick. I don’t know how long I would have waited initially if I hadn’t spoken up. At that point both Al and Jason had great customer service and the problem was fixed by three hours later. After Al and Jason got involved, I have no complaints, and it appears that all the issues have been solved, which I very much appreciate. Overall I have found your Lexus dealer to be excellent and will continue to come to you for service.