Faustino was an excellent service advisor. From the moment I arrived, he was professional, courteous, and very knowledgeable. He took the time to explain everything clearly and kept me informed throughout the entire visit. It’s rare to find someone so dedicated to customer service. I truly appreciated his attention to detail and the way he made the whole experience smooth and pleasant.
7/3/2025
Anne J. VERIFIED CUSTOMER
Hey, I did not bring my lexus to you. Someone else is using my information. Please verify and confirm that is not me. I can attest that some might be defrauding and using my information because I keep getting text messages from lexus thanking me for coming and getting service from lexus.
7/3/2025
Olivia S. VERIFIED CUSTOMER
My agent assigned to
Me was truly professional and kind and helpful
7/3/2025
Neill N. VERIFIED CUSTOMER
Michael Connor is one of the better service advisors. I love that he's a car guy. He's attentive and helpful when I come in to service y vehicles.
7/3/2025
Warren J. VERIFIED CUSTOMER
Jennifer was a true professional adviser. She made us feel at ease as she handled our needs. Thank you for your prompt service
7/3/2025
Brenda A. VERIFIED CUSTOMER
As always it was a pleasant experience!
7/3/2025
Rachel E. VERIFIED CUSTOMER
Helen made my experience at Crowne Lexus a positive one. She was friendly and provided fast services. Will likely return for me next service.
7/3/2025
Frederick F. VERIFIED CUSTOMER
Shout out to Michael Connor.Excellent customer service.He solved all my concern that ive never experienced from other guys.Great guy! Excellent employee for you to have him.
7/3/2025
Donald A. VERIFIED CUSTOMER
She told me that my smart key was now working and it’s still not working so I’m not satisfied with that but I’m just going to let it go
7/2/2025
Ken N. VERIFIED CUSTOMER
From start to finish the service was excellent & showed the highest degree of professionalism. Every single person I interacted with was courteous & knew their job. Mark was efficient & kept me informed. Mark was excellent and you should be proud to have him on your team. I will definitely ask for him the next time I need my Lexus serviced by Crown Lexus.
Your management team is clearly doing several things right & should be commended along with Mark. They are hiring the right people for the job. Then they are training them to do their jobs well & with the best customer service. And finally, they must be holding their employees accountable because you cannot maintain such high standards unless you hold people accountable. I would recommend Crown Lexus, and Mark in particular, to all my friends and family who own Lexus vehicles.
7/2/2025
Melissa L. VERIFIED CUSTOMER
great service
7/2/2025
Sharon L. VERIFIED CUSTOMER
Not a problem, you’re welcome and thank you all as well…
7/2/2025
Patti C. VERIFIED CUSTOMER
Faustino is excellent! His service dedication and customer understanding is beyond measure. If he was not at your dealership, I would not bring my Lexus to Crown.
7/2/2025
Jamila W. VERIFIED CUSTOMER
Michael was friendly and helpful. Once he realized that my car would need to ve serviced for a while longer he offered me a loaner vehicle.
7/2/2025
Lorenzo A. VERIFIED CUSTOMER
Lexus is really committed for customer safety and satisfaction by complying with recalls immediately.Services in Lexus Ontario are excellent, Gerry Temores is an excellent advisor
7/2/2025
Alejandra B. VERIFIED CUSTOMER
Very attentive thank you
7/2/2025
Judy P. VERIFIED CUSTOMER
It truly was a job well done!
7/2/2025
Randy D. VERIFIED CUSTOMER
I like the quality service from the service department.
7/2/2025
Warren K. VERIFIED CUSTOMER
Good service advisor.
7/1/2025
Konstantinos G. VERIFIED CUSTOMER
Very professional. Would definitely work with him again. I needed some service with no appointment and it was completed very well. Great experience