Buckhannon Toyota Auto Repair Center

Great service department Ms Harvey was super!

Are car washes only offered to vehicles purchased from you directly? Our Tundra gets washed, but the our Highlander does not. Just wondering…

Kind, happy, in and out relatively quickly, clean waiting room

Very professional and helpful.

I brought my vehicle in with my own part and understood completely that if the part did not fix the problem that I would have to figure something out. That being said I received a quote for the repair which was why I chose this location, all the way in Buckhannon, to do the repair. About 30 minutes after dropping the truck off I got a voicemail and text explaining the quote given to me was a mistake and an additional $220 was required for the repair. Without many options I agreed just because I travel a lot and have little time to take care of these things. Later on I receive a text letting me know that the truck is done and ready for pickup. I called and confirmed and headed to the dealership to get my truck. When I arrived to get my truck all was good, I paid and the worker I dealt with was very nice. Unfortunately, the air conditioner was still not fixed. This is fine and I get it, it was my parts and I didn't have a diagnosis. The problem I have is that I received texts and voicemails with updates even spoke to someone on the phone, I picked up my truck and paid but not one person mentioned that the part did not fix the problem. If someone would have let me know that it didn't fix the truck I would have agreed to have a diagnosis so that I could set up whatever else was necessary to fix my truck. Instead everything seemed fine, not one person mentioned the problem was not solved. So I was under the impression the part fixed it, instead I get into the truck and hot air is all I got. I understand that without diagnosis I was taking a risk but if it were me in that situation it seems like good business and customer service to let the customer know the problem was not fixed. Not go through a quote change that added a significant amount, several updates as to the vehicle being ready, and then picking the truck up without one person letting me know I still have no AC. I was told the mechanic was a master mechanic and that is great but the communication skills at this place were horrible and now I have to make time again to figure out how to move forward with getting my truck fixed. I was told they don't just assume to diagnose the vehicle, because of extra cost, which is smart for them and the customer. But to me, good customer service would have at least, after several opportunities on the phone and through text to figure out payment and how to proceed and even in person not one person asked. Everyone there was nice and respectful, I am just upset because I would have expected someone to tell me without having to find out for myself that the problem was still there. There was no problem reaching out to address the additional costs needed due to a mistake with the wrong amount being quoted, but for some reason they couldn't reach out to ask If I wanted them to look into what they thought may be the problem. Now I have to schedule another weekend day for diagnosis and probably another date for repair. Hopefully next time the air will work and if not someone will LET ME KNOW before I go to drive away.

Very good customer and sales servix

Great customer service

Good people

Service was completed in a timely manner. Thanks

He is the kindest person you have had in service

From the time I arrived until I left, I felt like a valued customer. The timeline I was quoted was exactly what it actually took. The staff was friendly and courteous. Thank you!

I watched the video he did a great job. Sorry for the cat hair. Very satisfied!

Christian is amazing! We worked with him when my son purchased a Toyota car. He really went the extra mile and made my son feel comfortable. My son is on the Asperger’s spectrum and many people don’t take the time to know my son. Christian went above and beyond. Now that he is in the service department his hard work continues to show. Our experience today was problem free.

Very courteous and got me in and out fast

None

Great customer service.

One more thing said my air filter needed changed can’t we blow them off once or twice before we replace it that’s what they use to do at other garages?

Awesome service and employees made us feel very welcomed

Excellent service as always!

Great people