I visited your shop twice in last few years and both times, I was hundred percent satisfied by your customer service. You guys are really the best. If it were not the distance, I would be coming to you more often, but I have another Toyota shop much closer to my home and I have a very busy routine. But you provide definitely an excellent Customer service by all aspects.
1/11/2025
Julio D. VERIFIED CUSTOMER
My service advisor. Alicia was very kind and explained everything really well to me and help me in any way she could.
1/11/2025
Mary G. VERIFIED CUSTOMER
We stopped in to make appt via ‘Mike.’ Besides the main reason of an oil change needed before our extended upcoming trip, we noted 3 things we wanted addressed: tailgate was not going completely up intermittently; rear side windows were not responding to defrost setting; a ‘boom’ ‘boom’ sound that happened Dec. 31 when we were on Rte 20 in town. It did not happen again after that one instant. My husband requested that mechanics be asked if any other customers had commented on this type of noise. No one got back to him at the end of service. As to the rear side windows’ issue of not defrosting, that was not on the work order for the mechanics to check. So it was not relayed to the mechanics. The tailgate issue was a matter of ‘resetting’ something.
1/9/2025
Donna G. VERIFIED CUSTOMER
Always great customer service with friendly staff!
1/8/2025
Matthew K. VERIFIED CUSTOMER
As always, Christian is the best part of Buckhannon Toyota. He is the utmost professional, and definitely works hard to take care of all of the customer’s concerns
1/8/2025
Stella N. VERIFIED CUSTOMER
The man who checked me in (Christian Ferro) was polite and helpful. My car took a little longer than expected due to issues found. He asked me if I needed anything and explained my car issues with me. The other staff were all pleasant and friendly as well. Thank you to the mechanics!
1/4/2025
Nelson H. VERIFIED CUSTOMER
Everyone was very cordial and professional. I appreciate you fitting me in on short notice.
1/4/2025
Nina S. VERIFIED CUSTOMER
All staff in service department were very pleasant to work with during our visit.
1/4/2025
Bobby P. VERIFIED CUSTOMER
Christian Ferro is very professional. Very polite and kept me informed throughout the scheduled service being performed. Both Alicia and Christian are excellent to work with. A+
1/2/2025
Ronald B. VERIFIED CUSTOMER
Thank you all
1/1/2025
Kimberly I. VERIFIED CUSTOMER
Excellent service. I appreciate Christian noticing my inspection sticker was expiring and having the inspection occur at the same visit. I also appreciate Noah Nucilli’s (he sold me the car) assistance in setting up phone service in my car and giving me a refresher course with computer system. I really like this dealership even though I live approximately one hour away.
12/31/2024
Sheila C. VERIFIED CUSTOMER
You all always do a great job
12/31/2024
Amanda P. VERIFIED CUSTOMER
Always great working with Mike Hilliard and Buckhannon Toyota!
12/31/2024
Brian W. VERIFIED CUSTOMER
Service was great thanks
12/31/2024
Georgann B. VERIFIED CUSTOMER
Thank you!
12/31/2024
George W. VERIFIED CUSTOMER
Thank you so much for your service.
12/29/2024
Kimberly B. VERIFIED CUSTOMER
We're always very satisfied with our experience at Buckhannon Toyota
12/29/2024
Stephen C. VERIFIED CUSTOMER
Very courteous people who treated me great. They performed the service quickly and they latest me great.
12/28/2024
Laurie R. VERIFIED CUSTOMER
Easy process
12/28/2024
Anita H. VERIFIED CUSTOMER
I appreciate them working me in on such short notice