Everything went smoothly for my 20K service on my 2023 RAV. Will keep Buckhannon Toyota at the top of my car dealerships when l decide to purchase another vehicle.
5/2/2025
Roscoe C. VERIFIED CUSTOMER
Alicia is a champ ,she got our Tundra in for our appointment early,she knows who we are when we come in and always ask if we have any questions. Ms. Alicia is pleasant to deal with,
5/2/2025
Shayna B. VERIFIED CUSTOMER
As a woman, I appreciate when Alicia helps me through the service process. I believe she is honest and has my best interests in mind.
I feel confident in this service department and choose to drive from Fairmont. The videos, texts, and regular updates throughout the appointment are outstanding as is the customer service. Thank you for striving to be the best!
5/2/2025
Mark B. VERIFIED CUSTOMER
Somewhat disappointed that troubleshooting on my TPMS was brief. There is a Toyota Service Bulletin that discusses the very issue. It took a phone call with Toyota Advocates to get attention to the problem. Awaiting further word from Buckhannon Toyota.
5/1/2025
Jonathan P. VERIFIED CUSTOMER
Alicia is awesome
5/1/2025
Steven H. VERIFIED CUSTOMER
Everyone was very nice to me & answered any questions I had. Thanks.
5/1/2025
Philip N. VERIFIED CUSTOMER
Alicia always does a great job!
5/1/2025
Eddie M. VERIFIED CUSTOMER
Very knowledgeable and very caring. Great person and thank again.
5/1/2025
Patricia S. VERIFIED CUSTOMER
Alicia is always pleasant.
5/1/2025
Kathryn P. VERIFIED CUSTOMER
I left my sunglasses on the counter.
She chased me down in the parking lot to give them to me!!!
5/1/2025
Betty C. VERIFIED CUSTOMER
They were supposed to check cabin and air filter at least that’s what the man said they would do along with the oil change I know they both needed changed because they told me that when I had it changed 5000 miles ago just didn’t have the money then so I know they needed changed
5/1/2025
Danny U. VERIFIED CUSTOMER
Very quick an very professional
4/30/2025
Thomas B. VERIFIED CUSTOMER
Very pleased with our service and our new (used) car. Everyone was so friendly and helpful. Gary treated us like friends.
4/30/2025
Sandra S. VERIFIED CUSTOMER
Got call that my car was done. It still had not been washed when I got there to pick it up. It was washed after I requested it. Their excuse was that I have a front license plate that car wash tends to break and they have to remove it, and mechanics don’t do that. The car washes were a real selling point for me buying from Buckhannon Toyota!
Other than that, I’m satisfied.
4/30/2025
Kevin S. VERIFIED CUSTOMER
Great people!!
4/29/2025
Roberta S. VERIFIED CUSTOMER
Alicia is always on top of everything, even when there are several things going on at one time. She knows how to handle it in a very professional manner and is always so nice to everyone. We love her.
4/29/2025
Sandy D. VERIFIED CUSTOMER
Everyone was friendly and polite. The service was quick and efficient
4/29/2025
Larry B. VERIFIED CUSTOMER
Christian was great.very professional. He is an asset to your team.u need to keep him and use him to train your other personnel.
4/29/2025
Hannah R. VERIFIED CUSTOMER
Great service! Thank you to Christian and Bill for taking care of my car.