Buckhannon Toyota is by far the best in West Virginia.
1/6/2023
Vonda P. VERIFIED CUSTOMER
Summer was knowledgeable. She knew what service my Highlander was due for answered other questions as well. She was a pleasant surprise after my experience in January when your employee told me my car wouldn’t be serviced until two hours after my appointment time because she had four or five “no-appointment drive ins” who would be taken care of first, and if that didn’t work for me, I could “just leave.”
I always felt I was in the loop, as I got texts telling me where my car was in the process. I’m sure it took diligence and extra time in her part, and I really appreciate her effort to do that.
When I mentioned how much I loved my Highlander, Summer told me of a beautiful blue one on your lot. I told her my original salesman was no longer there, she said you all have some great sales people and any of them would happy to help me find the right car, and if you didn’t have the perfect one for me there, you can get one from another lot.
In my opinion, Summer Richards is a definite asset for Buckhannon Toyota.
1/5/2023
Linda L. VERIFIED CUSTOMER
You guys are always the best
1/5/2023
Robert B. VERIFIED CUSTOMER
I was satisfied with the service on my vehicle thanks
1/5/2023
Linda H. VERIFIED CUSTOMER
I have 2 warranties, yet I was charged a total of $500.00 for a simple thermostat and a filter. Your excuse for not Allowing the warranty to be used was that the thermostat d I don't leak. Apsolutely rediculous and what a way to rob people. It was obviously a Powertrain issue which was still under warranty. It shut down my AWD my heat did not work. Seriously a thermostat has to break a certain way to be covered! My other purchased warranty denied coverage because you were suppose to cover it under Pt warranty. I'll never buy another vehicle from Buckhannon toyota.
1/5/2023
John P. VERIFIED CUSTOMER
I am pleased with the service she kept me up to date of the truck
1/5/2023
Georgann B. VERIFIED CUSTOMER
Thank you so much Summer. You were so helpful.
1/4/2023
Robert P. VERIFIED CUSTOMER
Good service so far
1/4/2023
Annie S. VERIFIED CUSTOMER
Great team work
1/4/2023
Margaret B. VERIFIED CUSTOMER
Always good service
1/3/2023
Terri Jo. VERIFIED CUSTOMER
Alicia was very friendly, accommodating and efficient when I stopped to get my vehicle inspected.
1/3/2023
Michael B. VERIFIED CUSTOMER
Everyone was pleasant, easy to talk to
1/3/2023
Hillary P. VERIFIED CUSTOMER
Time frame with appt was like I was a walk in
12/31/2022
Rhett D. VERIFIED CUSTOMER
Everyone in service was great and special recognition to Earl for outstanding service on my car...give him a raise
12/31/2022
Hannah H. VERIFIED CUSTOMER
Great service
12/31/2022
Marilyn J. VERIFIED CUSTOMER
I love the people and the great service. Everyone is so helpful and kind. Thank you All so much.
12/30/2022
Rhett D. VERIFIED CUSTOMER
Great job by Earl in service because of him I am coming back tomorrow for more services
12/30/2022
Linda S. VERIFIED CUSTOMER
Love the efficiency that work is done. My time is as important as anyone else. In and out in a timely manner!
12/30/2022
Kevin B. VERIFIED CUSTOMER
Alicia was great. Kept me informed during the time my vehicle was being worked on.
12/30/2022
Kenna B. VERIFIED CUSTOMER
I had requested the vehicle be washed as part of my service- it was not. I believe the service took much longer than it should have. I was at dealership for nearly 3 hours for a routine service.