Tommy was professional and did a great job receiving my car to get worked on.
1/3/2025
John N. VERIFIED CUSTOMER
Isaiah was incredible. I think he should be promoted to Assistant Sales Manager and make Axel Service Manager. Special shout out to Tommy and Duane in service. A shame service writer John N
1/3/2025
Heber N. VERIFIED CUSTOMER
Your technician neglected to close hood. I had to stop on busy 99w to do their job! Not cool
1/3/2025
Joshua H. VERIFIED CUSTOMER
Tommy was amazing! Absolutely top notch. I’ve already recommended him to people.
1/2/2025
Dwight M. VERIFIED CUSTOMER
Always friendly and very professional. Crude as a great job your prices in your parts department are a little bit spending on some of those Toyota parts but other than that wonderful place.
1/1/2025
Ginny P. VERIFIED CUSTOMER
Said one hour, took two. Said $89.00, was $103
1/1/2025
Michael G. VERIFIED CUSTOMER
Usually people apologize when they make a mistake. As a high school teacher I make lots of mistakes. A simple apology acknowledges to the other person that you are sorry and usually most people will accept your apology. I find that’s all that is needed…a simple apology.
1/1/2025
Bill S. VERIFIED CUSTOMER
I had a $25 off any service coupon, which Lillard Toyota had mailed me. Bill came to $85. At check out time I presented the coupon, and was told I couldn’t use it. The $25 is not that big a deal, but giving out a coupon and then not honoring it definitely left me with a bad taste in my mouth. What else can I not trust your dealership with.
1/1/2025
Dana C. VERIFIED CUSTOMER
I have had several contacts with Thomas since he started at Toyota. He is professional, friendly, detailed, and very easy to work with. In addition, the first young man I dealt with when I walked into the shop to make an appt on Monday was also friendly and professional. Unfortunately I forgot his name. He also was friendly, and professional. Dana
1/1/2025
Elizabeth K. VERIFIED CUSTOMER
Great experience
12/31/2024
Virginia ****. VERIFIED CUSTOMER
Isaiah was awesome to deal with. Everything was great. Thank you
12/31/2024
Carolyn W. VERIFIED CUSTOMER
Na
12/31/2024
Patricia R. VERIFIED CUSTOMER
Great service!
12/31/2024
Charles G. VERIFIED CUSTOMER
Consistently excellent service from Isiah, give him a raise!!!
12/31/2024
Tom G. VERIFIED CUSTOMER
Friendly and efficient
12/29/2024
Shaun W. VERIFIED CUSTOMER
Great people. Helpfully staff.
12/29/2024
Kevin K. VERIFIED CUSTOMER
Isaiah Barajas provided exceptional service. Our unique situation filled with many surprises and unknowns were met with consideration, compassion and candor. He made several pragmatic suggestions that we think served our vehicle and situation for the very best. Don’t lose him; he’s the kind of service personnel that all customers should encounter
at Lillard Toyota.
Sincerely, Victoria Keister
12/29/2024
Jay B. VERIFIED CUSTOMER
Great service. Very professional. I feel like I get value and don’t mind spending the money!
12/29/2024
George C. VERIFIED CUSTOMER
Service rep Nicholas Hughes was excellent Courteous and knowledgeable he provided a pleasant visit. See you again soon. Thanks!
12/28/2024
Mike J. VERIFIED CUSTOMER
Thanks for getting my service done on short notice