Michelle was super professional, communicated well, and handled a great service visit!
1/12/2025
Mary R. VERIFIED CUSTOMER
It has been very busy in the service department. I had several questions and Thomas always answered them and never made me feel rushed. He always has a smile and is very polite.
1/12/2025
Benjamin K. VERIFIED CUSTOMER
Didn't do one of the things I paid for…
1/11/2025
Luann M. VERIFIED CUSTOMER
Always appreciate doing business with you.
From scheduling though the whole update process.
Much appreciated. I’ve recommended you to many
1/11/2025
Suzanne T. VERIFIED CUSTOMER
Thank you
1/11/2025
Sandy S. VERIFIED CUSTOMER
Max was polite and very helpful. I appreciate his good customer service and thoughtful answers to my questions. I will definitely return to your service center, thanks to this positive experience with Max.
1/11/2025
Kara A. VERIFIED CUSTOMER
Way too many reminders about my service appointment for starters. 3 texts and a phone call felt like borderline harassment. The oil change itself was fine. The miscommunication about our back ordered key and safety recall remedy was frustrating.
1/11/2025
Kristel M. VERIFIED CUSTOMER
Thomas is so great to work with. He has helped me many times and I feel he is great at explaining things. He has also alerted me to specials and other services I have utilized. He is a big reason your dealership has me loyalty.
1/10/2025
The Joseph. VERIFIED CUSTOMER
She did a great job meeting me at my car, pulling up my reservation and had my car serviced.
1/10/2025
Greg Y. VERIFIED CUSTOMER
Very nice and courteous gal who checked me in and out.
1/10/2025
Michael C. VERIFIED CUSTOMER
Right on time as promised!
1/9/2025
Karen C. VERIFIED CUSTOMER
None
1/9/2025
Cheryl S. VERIFIED CUSTOMER
The communication today on the service of my car was not the usual standard. I took my car in at 7 am and was told I would hear from someone in two hours. That happened right on time and was told the diagnostic would take a few more hours, but he would call and update every 1.5/2 hours. I didn't receive a call at all. I called back two times after 2 pm...nothing. I received a text about 3:45 pm telling me my car was ready. Crickets from 9:45 am until the text came at 3:45 pm. If you inform the customer you will keep them updated with a timeline, then follow through. Common courtesy!
1/9/2025
Charles M. VERIFIED CUSTOMER
Everyone we talked with during our visit was into our services and needs. We have been very satisfied with each service whether our 2002 Tundra or the 2022 RAV4. Every service has been very good.
Thank you for your service and support.
1/8/2025
Sandra S. VERIFIED CUSTOMER
With an appointment I still waited an hour and a half.
1/8/2025
Joni G. VERIFIED CUSTOMER
Good. look forward to a phone call
1/8/2025
Mary R. VERIFIED CUSTOMER
It was a very busy day in the service department, but Max handled everything smoothly and on time.
1/8/2025
Maybert G. VERIFIED CUSTOMER
Excellent customer service the advisor or who ever the name is the person received me when I arrived to the shop was amazing very good communication due to am not specking very good English this man specks very good Spanish so was so easy to talk to him. 5 stars reviews for all the mecánico crew, Thanks guys I am very happy with my experience. I definitely recommend you guys to my friends and family.