Checking the vehicle was great but the quality of telephone response was lousy. I left several messages and had s no response for well over an hour. They text me at12:06 and I didn't get to pick up the car until almost the communication at this place is really in need of repair.
1/28/2025
Isaac E. VERIFIED CUSTOMER
Great work
1/28/2025
Vytas B. VERIFIED CUSTOMER
Responsive and understanding and professional. A pleasure to work with you.
1/26/2025
Stephanie M. VERIFIED CUSTOMER
It took 3 hours for an oil change and battery replacement. It feels like an excessive amount of time for two pretty simple and routine items. I don’t want to spend 25% of my weekend waiting at the dealership. I plan to find a new place to have my vehicle maintained.
1/26/2025
John R. VERIFIED CUSTOMER
Had my brake fluid changed. Driving home someone pulled out that didn’t see me and the car stopped within inches of hitting them. Your work saved my car (and me)
1/26/2025
John D. VERIFIED CUSTOMER
Your team had me in and out in 45 minutes. I appreciate the video synopsis of the service by the tech. The amusing thing was receiving a message that Toyota was paying the dealership 40-something dollars for the service. ???? now I get why dealerships do the add-on/value added services. Gotta pay for the facility, eh?
Seriously though, much love to you guys. Give Becky a hard time for me. I promise, I’ll bring a batch of those triple chocolate cookies on my 10k mile service.
1/26/2025
Pedro G. VERIFIED CUSTOMER
She could have promptly taken care of me so I could have left and gone home to Salem. The air filter was installed and the technician dropped a paper with the keys on her desk. Yet took her a while to get to me. Otherwise things went well.
1/26/2025
Kurt G. VERIFIED CUSTOMER
Always very pleasant and fast service thank you
1/25/2025
Robert D. VERIFIED CUSTOMER
Prompt and polite service.
1/25/2025
Jeffery K. VERIFIED CUSTOMER
Max was efficient, friendly abd professional.
1/25/2025
Suzanne W. VERIFIED CUSTOMER
Michaela is great! She even asked about my dog!
1/25/2025
Christine G. VERIFIED CUSTOMER
The young man who assisted me was very helpful. He did an excellent job. Please thank him
1/24/2025
Tina M. VERIFIED CUSTOMER
From getting a appointment that works form me to the final recommendation s I'm very happy with my service.
1/24/2025
Joe A. VERIFIED CUSTOMER
I had a problem with my 2008 Scion. I had done a personal dino. It said spark plug misfire cylinder 2. I call for cost for professional Dino. Out our calling five auto mechanics, two were hire priced and three were the same. One could get me in today. Two and a half hours later I was given my vehicle. I drove it out . A mile later I was concerned about how it was running. I took it back. They apologized reduced it and fix it apologized again with no additional cost.
1/24/2025
Cherry H. VERIFIED CUSTOMER
I own a Lexus RX 350, and I totally love the fact that I can have 95 percent of my upkeep done locally rather than drive an hour to Portland to have it serviced at a 30-50 percent upcharge. I would gladly have paid for the 20 minute labor cost to install a new rear bulb , but your service team waived the cost. Really I want you to stay in business so I have someone local to take care of my Lexus.
1/24/2025
Kate G. VERIFIED CUSTOMER
Timely; professional; answered my questions and gave me additional information to help clarify
1/23/2025
Julie D. VERIFIED CUSTOMER
Good communication! Thank you to the service department and helpful maintenance staff. Much appreciation for the return ride from my home to the dealership.