The woman I talked to was very polite and did a fine job, but I got charged an extra fee for asking the tech to look at the transmission fluid,and was told it was impossible because it's a sealed transmission. Your tech should be embarrassed for telling a customer that when you offer transmission fluid replacement. There are drain and fill plugs are within 18 inches from the oil pan plug; all he had to do was check. That's why I asked for them to check, because it's right next to their heads where they were working. It's not impossible,and it's even what's recommended in the manual that was in the glove box. Toyota dealership techs should know how to check fluids on a Toyota transmission if you offer a fluid service on them. This is the first time I've ever been charged a fee for someone NOT to do something.
3/24/2023
Daniel H. VERIFIED CUSTOMER
Awesome service and what brand was your cold brew coffee I loved it also I want to get some of that coffee
3/24/2023
Michael G. VERIFIED CUSTOMER
No need to contact me. I came in for my 10k service. They said they were going to check a recall. Then apparently decided to perform the recall. My 45 minute oil change turned into a 2.5+ hour wait without simply asking if I could wait that long.
3/24/2023
Kevin G. VERIFIED CUSTOMER
Isaiah did an amazing job. Very friendly and knowledgeable. Great experience
3/24/2023
Leonor M. VERIFIED CUSTOMER
Customer service is awesome!!!
3/24/2023
Patricia M. VERIFIED CUSTOMER
Excellent service ????
3/24/2023
Blake B. VERIFIED CUSTOMER
Payton did an excellent job. She was very polite, knowledgeable and we appreciated her help.
3/24/2023
Karen W. VERIFIED CUSTOMER
This was the first time I’ve received text messages about what needs to be done (while I was in the waiting area). I think I prefer having a face to face conversation so I can have things explained to me.
3/23/2023
Jeanne B. VERIFIED CUSTOMER
John was friendly and respectful. I enjoyed working with him. After the work was done, I asked him if they checked the tires and he said they were filled to 35psi. After driving the vehicle for a minute all 4 tires showed 31. So I returned and asked him about that. He remedied the situation and they all read 35 (one read 36.) I am so appreciative of having them inflated properly. I already have an improvement in my fuel economy. Thank you, John and the Toyota Team!! Hurrah!! Jeanne B
3/23/2023
Peggy R. VERIFIED CUSTOMER
I received this question and a message that my car was ready to be picked up recently, but I haven’t had the car in since January 2023. You’re confusing me with another customer.
3/23/2023
Samuel R. VERIFIED CUSTOMER
I was never told why this problem (a nearly 4-figure expense) occurred. I was never offered a car to use while my car received repairs despite my relying on a car to work everyday. My mileage settings and clock were changed and not changed back to the correct time. I had to reset both. I really want to make this dealer my Toyota dealer (instead of Wilsonville), but there is very little attention to detail at this dealer. I am disappointed.
3/23/2023
Linda H. VERIFIED CUSTOMER
Isaiah was excellent. He gave me an update and explained what was being done by the technicians.
3/23/2023
Thomas C. VERIFIED CUSTOMER
Very helpful!
3/23/2023
Nancy K. VERIFIED CUSTOMER
Appreciate the fact that nothing is replaced without permission! Thank you!
3/23/2023
Paul F. VERIFIED CUSTOMER
A superior representative for the brand. Intelligent and clearly concerned about providing great service, with an engaging sense of humor. He is very likeable.
3/22/2023
Richard N. VERIFIED CUSTOMER
Thank you
3/22/2023
Melvin H. VERIFIED CUSTOMER
Great service.
3/22/2023
Patricia R. VERIFIED CUSTOMER
Very good service
3/22/2023
Michael P. VERIFIED CUSTOMER
My invoice specifically states that rotating the tires and checking tire air pressure is part of the service. Neither was done. I know this because the tire with low pressure when I brought the car in for service still had the same low pressure and was still in the same place - the right front - when I left. Not a big deal, but it makes you wonder if something else wasn't done that should have.
Also, on the final page of the invoice, under found issues, it says "mount and balance four tires" for $140.05. This service was not requested, was not done, nor was I charged for it.