The service was fast in reference to repairing the possible flat tire. The mechanic gave me feedback to the fix he did to repair the tire. Fast and efficient.
11/16/2023
Kimberly D. VERIFIED CUSTOMER
Toyota misquoted some repair work by about $1500. Due to the significant cost, I started an insurance claim that delayed the repairs. 7 days in, I received a call from the rep that they had made a mistake on the quote for what was needed. The entire issue could have been resolved in 2-3 days, instead of 10. Everyone was very helpful, courteous, and went out of their way to get me taken care of. I did end up missing over a 1/2 day of work total with phone calls and picking up and dropping off rentals and vehicles. In spite of that, I do think that it would be valuable to explore how to improve the communication between technicians and service reps to avoid these mistakes. Thank you for the repairs and for going above and beyond.
11/15/2023
Clark E. VERIFIED CUSTOMER
I made a service appt for maintenance along with getting my second key I have been waiting 8 months for. But when I got to my appointment the service was going to be delays at least 2 hours for the key so I now have to reschedule to get the 2nd key for my car.
11/15/2023
Maryanna L. VERIFIED CUSTOMER
Isaiah is always nice and very informative and I’ve dealt with him in the past with my other vehicles and he’s always very helpful and things are done proper always Lets me know where the process is during the steps.
11/15/2023
Anthony Q. VERIFIED CUSTOMER
Great service
11/14/2023
Al N. VERIFIED CUSTOMER
You are awesome thank you.
11/14/2023
Sheryl G. VERIFIED CUSTOMER
I came at 3:10 for a 3:15 appointment. I was told they were running behind and it would take about 11/2 hours. That was fine with me. 4:45 came and went and it was close to 5:30 before it was ready. I understand and I appreciate the service but I would have appreciated an update.
I was told that everything looked fine but usually they go over all the findings.
11/13/2023
Nick L. VERIFIED CUSTOMER
Everyone has been extra nice we are having problems getting this Prius fixed but Axel and Isaiah have been great about everything hopefully we can get this taken care of and I'm sure they will
11/12/2023
Karen W. VERIFIED CUSTOMER
I just really appreciated the time Austen took to explain exactly what the problem was with my car. He kept me updated as this was a multi day repair.
11/11/2023
Jose M. VERIFIED CUSTOMER
Excelente thank
11/11/2023
Mac W. VERIFIED CUSTOMER
Austen was very helpful and explained everything thoroughly and thoughtfully.
11/11/2023
Sandee W. VERIFIED CUSTOMER
Conflicting information on when next service is needed.
11/11/2023
Nels N. VERIFIED CUSTOMER
John was great to work with! We have two Toyotas that are always serviced at this location.
11/10/2023
Christine A. VERIFIED CUSTOMER
Austen is a true professional and I can't say enough in support of him as it relates to his work. I feel so confident and well taken care of, I have and will only request him as my service writer. Kudos to Jason, my mechanic for doing an excellent job repairing and maintaining my vehicle. It's such a relief to have trust in my mechanic!
11/10/2023
Tiffany G. VERIFIED CUSTOMER
Excellent as always. Really appreciated the call to bring car in as I’m extremely busy and the extra reminder was welcomed! And the service department got me in same day. So appreciated.
11/10/2023
Judith B. VERIFIED CUSTOMER
You are all so professional, and kind
11/10/2023
Christopher S. VERIFIED CUSTOMER
The parts manager Steven and Austen were amazing and made my experience a great one!! I am very satisfied with the results and am glad I chose Toyota!