Joe is the best service writer that I’ve ever worked with, very professional and knowledgeable and pleasure to work with.
1/10/2026
Joseph T. VERIFIED CUSTOMER
Magic Mike always makes sure things are taken care of when it comes to our vehicles. He is the best I have ever dealt with.
1/10/2026
Michael B. VERIFIED CUSTOMER
He did a great job! Good to work with.
1/10/2026
Alan K. VERIFIED CUSTOMER
Steve did a good of getting all repairs completed and kept me informed during all steps of the process.
1/9/2026
John H. VERIFIED CUSTOMER
Shane was doing a great job for the service. Thanks.
1/9/2026
Vince K. VERIFIED CUSTOMER
Have a good day
1/9/2026
Bradley K. VERIFIED CUSTOMER
Best service advisor in the building.
1/9/2026
Glenn T. VERIFIED CUSTOMER
Mr Shane Harrington always delivers service with a smile. He is professional. He makes himself available and is helpful when I have questions.
1/9/2026
Duane W. VERIFIED CUSTOMER
Thank you for the mechanics video it leaves no question what is going on....Michael is super fair and straightforward adviser and I appreciate that.
1/9/2026
Dakota G. VERIFIED CUSTOMER
Outstanding experience with Mike as always
1/9/2026
Brian S. VERIFIED CUSTOMER
Mike Abreu is fantastic!
1/9/2026
Mark L. VERIFIED CUSTOMER
Did not detail car
1/9/2026
Pamela S. VERIFIED CUSTOMER
January 8, 2026
We came in on Tuesday, January 6, 2026 for our 2nd Complimentary Oil Change and although we were willing to wait for the vehicle, it took longer than we expected. It took 3 hours for an oil change, inspection, and air cabin replacement. It was not so much as being there for three hours, but as customers, the Service Advisor did not inform us until 2 hours into the service that she would check on the car. After about 15 or 20 minutes, she never came back to give a status of the vehicle but rather we had to go to her. After speaking with her, we were told that the Technicians were having problems resetting the service for upcoming oil changes. Around 30 or 40 minutes later they solved the problem and the vehicle was ready.
Reason for dissatisfaction, is we feel that the Service Advisor should be more engaged, friendlier, and customer oriented, in a timely manner, which she was not.
As a matter of fact, this was our third visit to Arrowhead BMW and all our visits have not been to our satisfaction, mainly because the Service Advisors do not seem to be as friendlier or customer oriented as we are accustomed to from other Luxury Dealers that are not BMW.
Thank you,
Pam & Larry Smedley
1/8/2026
Penelope N. VERIFIED CUSTOMER
Thanks Colin!
1/8/2026
Ericka L. VERIFIED CUSTOMER
Taylot was very detailed with information needed on the vehicle
1/8/2026
Karen R. VERIFIED CUSTOMER
I appreciated your valet service. I’m a senior and live in Goodyear, which is quite a ways from you at arrowhead. Mike the Driver was outstanding, friendly, personable trustworthy. I enjoyed meeting him. He picked up my car and also delivered it. The only thing I was disappointed in was the backseat and the trunk were not vacuumed. The front only was vacuumed and the dash was not wiped down or the steering console. I would hope in the future you would make sure that your service people do a superior job on the interior of the car. You would expect that at BMW.
1/8/2026
Gary Y. VERIFIED CUSTOMER
Can Steve Emery call me. Thanks
1/8/2026
Patricia R. VERIFIED CUSTOMER
Great customer service and caring.
1/8/2026
Michael K. VERIFIED CUSTOMER
Going forward, I will be asking to work with Josh. He is one of the best service consultants I’ve worked with. He is prompt, professional and just really easy to work with. Always makes the process easy and straightforward.