Troy was very helpful during my service visit and went above and beyond in my opinion. I will be back for service because of this positive experience.
12/13/2025
Aidan E. VERIFIED CUSTOMER
We appreciated the great communication, speedy service with getting parts, great workers. I also loved the video giving me in depth information about my car. Colin also did an amazing job of giving me the safest and budget friendly options to servicing my vehicle.
12/13/2025
Bob M. VERIFIED CUSTOMER
Great experience at your dealership, prompt courteous service with good communication.
12/13/2025
Courtney C. VERIFIED CUSTOMER
Francisco is wonderful!!!
12/13/2025
Paul B. VERIFIED CUSTOMER
Joe is always professional and a pleasure to work with.
12/12/2025
Susan P. VERIFIED CUSTOMER
Steve was very nice and efficient
12/12/2025
Susan D. VERIFIED CUSTOMER
Carmela is such a joy to work with. She is always very communicative and keeps me updated on my vehicle status throughout. She takes great care of me in my vehicle. I always try to request her.
12/12/2025
Debbie K. VERIFIED CUSTOMER
I didn’t even have to ask … he caught the drift of my busy day … and while I could see that it was a busy day in the service department, he managed to get me a loaner car for a couple of hours to help me out while my oil got changed. Thanks, Mike!
12/12/2025
Mary Ann. VERIFIED CUSTOMER
Shane was very helpful with my service on my BMW
12/12/2025
Ken K. VERIFIED CUSTOMER
George was awesome! Great service experience.
12/12/2025
Jefferson M. VERIFIED CUSTOMER
Joe is the absolute best at pre, mid and post service communication. In my 35yrs of owning cars, nobody else is at Joe’s level of service. Nobody.
12/12/2025
Jennifer E. VERIFIED CUSTOMER
Carmella was kind and efficient! It was a pleasure doing business with Carmella and her team members at Arrowhead BMW ! Thank you
12/12/2025
David R. VERIFIED CUSTOMER
Mike is the best, he dealt magnificently with my difficult warranty company. I appreciate having him as a service advisor.
12/11/2025
Lisa P. VERIFIED CUSTOMER
Troy was amazing! Warm greeting so early in the morning. Straight forward and transparent with a surprising hint of empathy not always found when a woman comes to a dealership alone. Troy helped me to understand my car issues and didn’t just rattle off pricing at me which is most times overwhelming for those who just come in for one thing. I appreciate that he made sure I understood the detriment and domino affect of ignoring certain problems and look forward to working with him on said future items.
12/11/2025
Christian H. VERIFIED CUSTOMER
Service is great at Arrowhead
12/11/2025
Michael B. VERIFIED CUSTOMER
Good service , friendly staff, my adviser stays on top of my needs
12/11/2025
Don K. VERIFIED CUSTOMER
Shane was very attentive and helped through a major repair.
12/11/2025
Edward L. VERIFIED CUSTOMER
Service was courteous and got me on the road in a timely fashion!