I came in with a coupon for ANY service or part and it could not be honored because it was tires. You need to say that on the coupon instead of emphasizing that it was good for ANY service or part. Sorry, Arrowhead as an organization was misleading even though the service was good.
12/19/2025
John H. VERIFIED CUSTOMER
Excellent experience, Mike A was very professional , answered all questions and was super easy to deal with ..
12/18/2025
Shashi M. VERIFIED CUSTOMER
Overall, the entire experience was fantastic. Jay was just phenomenal, and his dedication to making sure the whole process was smooth and hassle-free really shone through.
12/18/2025
Marline M. VERIFIED CUSTOMER
Very helpful, respectful and knowledgeable. Did a great job.
12/18/2025
Michael S. VERIFIED CUSTOMER
Friendly, yet very professional
12/18/2025
Jeffrey D. VERIFIED CUSTOMER
Joe is the best. Hands down, the best there is.
12/18/2025
Robert S. VERIFIED CUSTOMER
Francisco was professional and polite. He took great care in moving my car to the street and back. I hope to see him again on my next service. Merry Christmas
12/18/2025
Paul P. VERIFIED CUSTOMER
It took 3 and an and half hours for an oil change. No car wash . My entire display was changed to Spanish. How do think I feel. Not really good.
12/18/2025
Shelly B. VERIFIED CUSTOMER
George is the BEST! Addressed our situation and got a great solution on the convertible mechanism! The technician also addressed the noise my car was making and fix the situation! George if I was still hiring and not retired, I would grab you and make an offer you couldn’t refuse!
12/18/2025
Dixie C. VERIFIED CUSTOMER
Jay explained all work and repairs clearly in layman's language and answered all questions no matter how small
12/17/2025
Deagan H. VERIFIED CUSTOMER
He was really helpful ????
12/17/2025
Jared S. VERIFIED CUSTOMER
Matt was great!
12/17/2025
Saundra V. VERIFIED CUSTOMER
Absolutely
12/17/2025
Martha G. VERIFIED CUSTOMER
Service was completed and excelente customer service
12/17/2025
Steven H. VERIFIED CUSTOMER
I had my battery replaced. Evidently it wasn’t fully charged because I received a notice to charge it (on my dash board). Even my 30 minute drive home wasn’t enough.
Two minor objection: my clock was blank and my mileage was zero.
Service rep. Was fine, mechanic questionable.
12/17/2025
Steve L. VERIFIED CUSTOMER
I was happy to get the good report on my car and getting the starter replaced. Steyslwsys takes care of things.
12/17/2025
Steven D. VERIFIED CUSTOMER
Taylor was informative and very helpful. He explained everything well and kept me updated.
12/17/2025
John F. VERIFIED CUSTOMER
Amazing service and customer care I would recommend every aspect of this dealership.
12/17/2025
Douglas J. VERIFIED CUSTOMER
I'm a small customer but have always been happy working with Shane Harrington and the the service dept at Arrowhead BMW.