Mr Abreu our service advisor is alway thorough on explaining the services we need as well as services not needed . Michael Abreu is the reason , we feel our vehicle and are needs are complete with transparency . We will always choose this dealership because of the professionalism and expertise of Mr Abreu . People like Michael makes us feel like a highly valued customer each and every time we come in for service .
10/29/2022
Deborah F. VERIFIED CUSTOMER
I appreciate he took ownership and explained why he had not returned my call and/or text. Communication and customer service is very important to me!
10/29/2022
Jonathan S. VERIFIED CUSTOMER
Twice I have been there, asked for the tires to be checked and filled and neither time did it happen. This is a safety issue that needs to be addressed. Tires should always be serviced before the car is released.
10/29/2022
Jesus S. VERIFIED CUSTOMER
Excellent service. Thank you
10/29/2022
David W. VERIFIED CUSTOMER
JV and the service team always treat me well and exceed my expectations.
10/29/2022
Costinel T. VERIFIED CUSTOMER
Devin is a very friendly and very professional, help me a lot
10/29/2022
Devin K. VERIFIED CUSTOMER
Devin stinks
10/29/2022
Raymond B. VERIFIED CUSTOMER
Outstanding service!
10/28/2022
Lena P. VERIFIED CUSTOMER
Mike is a "A Number One Service Provider". Very professional and customer friendly. My wife and I have utilized your Service Department on three separate occasions and Mike assisted us on every one. We were very pleased. Definitely an asset to BMW. Continued Success.
10/28/2022
Mirza B. VERIFIED CUSTOMER
Everything was great that Carmella was accountable for. The car was supposed to be done 2 days before which did cause some issues and stress on my behalf. Also wish I could have dropped the car off Monday when it actually began being serviced, not Friday just to sit there & be car less an extra 2 days. Not sure who’s planning that comes down to but yeah.
10/28/2022
Michael I. VERIFIED CUSTOMER
You guys are totally awesome
10/28/2022
Daniel R. VERIFIED CUSTOMER
They took care of my vehicle and informed me along the way
10/28/2022
Phil H. VERIFIED CUSTOMER
Good customer service and follow through with phone calls and prompt service awesome guy thank you I will come back
10/28/2022
Kingsley E. VERIFIED CUSTOMER
Mike is exceptionally professional at his job.
10/28/2022
Nilah B. VERIFIED CUSTOMER
Colin showed professionalism and respect. The service was fast
10/28/2022
Colby D. VERIFIED CUSTOMER
10/10, excellent work done to the vehicle and the outgoing, kind and helpful service advisor (Michael Abreu).
10/28/2022
Hanna I. VERIFIED CUSTOMER
I give Mark Lauer and the entire service team an A+ and high accolades.
I give the sales manager, three sales agents and the general manager a D- . I arrived at 8:00 AM, with a check in hand ready to purchase/order a new EV. I left with complete astonishment at incompetence of 3 salesmen and a sales manager. The fact that the general manager would not return my phone call clinched the deal… I will buy the car from another dealership!
10/28/2022
Mary S. VERIFIED CUSTOMER
Michael was awesome. Great employee for you.
10/28/2022
PAREEZA M. VERIFIED CUSTOMER
John provides excellent customer service, is courteous, and so helpful! Best service center rep i have ever worked with.