I called at 7:00am Thursday morning requesting bmw mobile service to replace my dead battery and wasn’t till 10:00am until I finally spoke to someone who could help schedule an appointment. Louis Martinez and the service tech who replaced the battery did an excellent job!! The unpleasant customer experience was the scheduling department which doesn’t give Arrowhead BMW a good first impression.
10/22/2022
Richard H. VERIFIED CUSTOMER
Ridiculously high cost for everything
Ridiculously good & efficient service
Fine personnel
10/22/2022
Ed W. VERIFIED CUSTOMER
The request was to perform a recall. Don’t appreciate soliciting me for new tires & other services. If I wanted this information, I would have asked for it. That’s why I use my mechanic for ALL my car needs, except for recalls.
10/22/2022
Ana P. VERIFIED CUSTOMER
JV went above and beyond, as always. Exemplary service.
10/22/2022
Arianna M. VERIFIED CUSTOMER
michael was amazing! super nice and helpful
10/22/2022
Paul B. VERIFIED CUSTOMER
I have had the chance to visit the arrowhead location twice now and both times the service has been exceptional. You help your customers to feel well informed about what is going on with their vehicles. You make sure they get the best value out of the service they receive and that our time is valued. I wouldn’t hesitate to recommend Devin and Arrowhead BMW to friends and family who are looking to buy or service their BMW’s.
10/22/2022
Winston H. VERIFIED CUSTOMER
Devin took care of my vehicle and made sure the warranty work was completed without any issues.
10/22/2022
Nichole C. VERIFIED CUSTOMER
Mark was friendly and helpful from our first phone call. I really appreciate how he handled my battery replacement and communicated with me. Thank you Mark!
10/22/2022
Karin K. VERIFIED CUSTOMER
Thank you for the professional service.
10/22/2022
Pamela B. VERIFIED CUSTOMER
Mark did a great job but, I wanted dings and small dent fixed and this was not accomplished. When I made the apt I made it clear that I was wanting these things done at the time of my yearly maintenance. A case of left hand not knowing what the right hand is doing.
Mark gets 10 points he is great.
Also the loaner car was a terrible mess the windows in and out were so awful I could barely see. It took me 45 min to get them acceptable. And the little gal who checked me out read the gas gauge incorrectly. She read it backwards so I just filled it up. ! And a little tutorial on the hybrid would have been nice. ????
10/21/2022
Donald S. VERIFIED CUSTOMER
Satisfied - spendy but satisfied. Thank you
10/21/2022
Sandra Q. VERIFIED CUSTOMER
please have the General Manager contact me to discuss serious concerns pertaining to my vehicle. i’ve already spoken to the Service Manager.
10/21/2022
Kivin T. VERIFIED CUSTOMER
No, I was not satisfied no communication from service advisors in a few more problems
10/21/2022
Douglas H. VERIFIED CUSTOMER
Joe was awesome. Easy to work with and understands what my needs were regarding my car.
Thank you.
10/21/2022
Chaney'S Collision. VERIFIED CUSTOMER
Too expensive
10/20/2022
Karen V. VERIFIED CUSTOMER
Mike did a great job of getting my 740i perfectly checked out.
10/20/2022
Jacoba J. VERIFIED CUSTOMER
Camella is outstanding in her job! One of the best service advisors I have ever had in all my years with BMW.
10/20/2022
Jose H. VERIFIED CUSTOMER
Great people....all together
10/20/2022
DAKOTA G. VERIFIED CUSTOMER
Alex was amazing, it’s always a pleasure to have my vehicle serviced here. 10/10 will always be referring friends and family here.
10/20/2022
Leonard S. VERIFIED CUSTOMER
Mark did a great job. He kept me informed during the time my x5 was being serviced, issued diagnosed and fixed.