Arrowhead BMW Auto Repair Service

Devin did an awesome job! Very communicative throughout the whole process. Definitely recommend

Dealing with JV is a pleasure. He is professional , efficient, and very client oriented. I look forward to dealing with him for all my future BMW service needs.

I came in for only an oil change (I purchased a 3 year oil change package from Michael Vu last year). Even though I had made an appointment I waited 3 hours for an oil change unacceptable. Also I did not ask nor did I wish to have a video vehicle inspection done. The vehicle has less than 500 miles on from the last time it was in your shop for service and was never even mentioned to be a possible issue in the near future. Last year after I purchased the vehicle it was brought into your shop and had to have The Ignition coils replaced the fuel sender on one side replaced and had the valve cover gasket replaced. During that 1 of my ECM modules was broken you guys did replace it at no cost to me, but ended up having issues with my comfort access to the vehicle to get in the trunk and the car after this ECM was replaced. Your shop had the vehicle for weeks unable to find why I was having this problem. Also when I picked it up after the valve cover gasket was done I drove it home and wondered why I was hearing what seemed to me to be valve lifters (a tick, tick sound), I had to bring the car in the next day and had to have a tensiober replaced (why was that not caught when replaci g the valve cover gasket)Also after the ECM was replaced (I had had replaced my halogen driving lights with LED's) started getting a fog light warning when starting the car, which I had never had previously, which I was told was a coding issue. I asked to have the coding changed and was told you can not do it,instead I was given a service write up saying I needed to replace the LED's with halogen bulbs.I recoded it myself and works fine. I was also told in that service report I needed to replace my battery. Well the car was not driven from April to Oct and was on a battery tender and my battery is fully charged and working fine. Sorry if I feel that your video inspections are nothing more than a make work and cash grab

Excellent Service.A+

It’s been a week to get tires put on my car. I haven’t received any text updates or calls regarding whether or not My car is ready. I have received one call back from my service advisor a day after I called, and have had to call multiple times just to get into contact with him. As he always seems to be busy for an hour at a time. Poor communication, this Review was sent to me before information regarding the status of my car.

Devin Is awesome!!!

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You and your team are always very professional! Even the salesman that sold us the X5 recognize me and talked for a bit! Thank you again!

The mechanic’s video and narration was top notch!

I purchased a used 2020 BMW 430i from another dealer, and it was the first time I purchased a used vehicle. I brought it in for a multi point inspection to ensure the health of the vehicle was were it should be. Mark provided me with exception service and thoroughly explain the inspection process. When it was completed Mark did a great job explaining areas of concern with the vehicle and made sure I understood everything and he answered all my questions! Definitely 5 star service!! Thank you Mark and the Arrowhead BMW team!

Excellent service provided

Mark is great to work with. Informative and realistic in estimates for completion of work.

No comments

Mark is awesome. The end.

Brandon Large was excellent! He was thorough in communication and walked us through the service process with ease. We hope to have Brandon every time we service our BMW with your dealership!

He was very helpful in getting us through the service process.

Awesome she took care of my concerns with no hesitation

Great work!!

Great service and received a full explanation on install and warranty.

On Thurs I made a Mobile Service appointment for warranty work on Friday from 8-noon. Later on Thursday I got an email from Louis indicating I was to bring in my car to the service center at 9am on Friday. I emailed back to clarify the confusion, but never heard back. On Friday morning I phoned and was told I was on the Mobile Service list from 8am-noon. Around 11 am I got a text from Louis thanking me for the service and to text if I had questions. I texted back and asked if they would be here by noon ... no reply. At 1:30pm I called asking when they would be here and was told the Mobile service person would call ASAP ... no reply! Finally, at 3:45pm the service person called & showed up as we were about to leave for an appointment. The service person was great and did the replacement part in about 15 min. I just am concerned about the POOR COMMUNICATION !! I would have appreciated a call, email or text indicating the change of times. I stayed home waiting but could have done other things. Nothing really happened until I told my sales rep (Maurice Bell) about it, and he got me answers.